Account Manager - USA
💙 About Bounce...
Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 20,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore.
To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE)
About the role…
We’re hiring an Account Manager to support and grow our network of partners in the USA. You’ll be the face of Bounce to our partners - ensuring they’re set up for success, engaged with the platform, and consistently delivering a top-tier experience to customers. A key part of your role will be helping partners fully adopt Bounce’s tools and processes, ensuring that all customer interactions are handled through the platform (e.g. avoiding off-platform bookings like cash transactions). You’ll collaborate closely with Ops, Support, and Sales to scale high-quality, compliant supply across the region.
What you’ll be doing…
Own relationships with store partners in your region - from onboarding to growth
Ensure stores are trained, active, and delivering excellent customer experiences
Working with partners to ensure all bookings are processed through the platform and off-platform transactions (e.g. cash) are avoided
Proactively identify underperforming partners and improve performance through education and support
Solve operational issues and escalate product bugs or friction points
Use data to monitor partner KPIs and take action on churn, low conversion, or poor ratings
Develop scalable resources (guides, playbooks, dashboards) to support growing partner base
Represent the voice of store partners to internal teams (Product, Ops, Support)
Your profile…
2 - 4 years experience in Account Management, Customer Success, or Ops at a marketplace or tech company
Experience working with small businesses (e.g. SMB-facing SaaS, marketplaces, delivery apps)
Excellent relationship-building and communication skills
Data-literate: able to spot patterns in performance and turn insights into action
Bias for action - able to work independently and solve problems quickly
Native or fluent in English
Comfortable working in a fast-paced
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Exciting sales internship opportunity at Bounce offering comprehensive training and real-world experience to launch your career in a fast-paced travel startup.
Vonage is looking for a Customer Success Manager I to foster strong client relationships and drive adoption of cloud communication solutions.
Become a key player at SupportYourApp as a Senior Account Manager, driving excellent client relations and project success remotely from anywhere.
Become a pivotal part of SupportYourApp as a Senior Account Manager and leverage your expertise in a dynamic remote setting.
As an Account Specialist at Acceleration Partners, you will enhance affiliate programs through effective communication and data management in a fully remote environment.
Join UiPath as a Technical Account Manager and drive transformative automation initiatives for leading companies around the world.
Seeking a Private Wealth Relationship Manager to drive client relationship initiatives and support a Financial Advisor team at Merrill Wealth Management.
Embark on a rewarding career with Allied Universal® as a Client Manager, where you will lead teams and strengthen client relationships in the security sector.
The New York Times is searching for a Client Success Manager to drive client retention through exceptional account management in advertising.
FanDuel Group is hiring a VIP Account Manager in Jersey City to manage top-tier sportsbook and casino clients, driving engagement and loyalty in a hybrid work setting.
Customer Account Manager position focused on providing support to customers and OSM teams through managing requests, updates, and reporting.
Skai is seeking a driven Client Success Manager to enhance client relationships and drive successful Retail Media marketing campaigns.
A Development Coordinator role at CVNL focused on managing and growing diverse fundraising channels to sustain nonprofit funding and support organizational growth.
Drive growth and build strong relationships as a Lead Publisher Account Manager at Digital Turbine, a leading mobile ad tech public company.
Disrupting the mobility space, Bounce is India’s first two-wheeler self-ride rental service that is on a mission to make daily commute affordable, accessible and convenient. Founded in 2014, the company’s smart urban mobility solution strives to ...
12 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
