Senior Manager - Sales Process Optimization and Controls - job 4 of 11

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way.

The Senior Manager, Sales Process Optimization and Controls will focus on development and oversight of internal control systems for critical business functions across the US Small and Medium Enterprises (US SME) Sales Enablement Team. They will play a meaningful role in identifying key processes, ensuring robust process documentation, identifying relevant and applicable risks, and establishing mitigating controls. The Sr. Manager will serve as an internal consultant for the Sales Enablement team, with a focus on ensuring control management is embedded in the day-to-day operations of our organization, and a liaison between the team and second- and third-line risk partners.

The ideal candidate has a control and compliance background and a familiarity with risks associated with a sales and account development organization and supporting enablement functions. They will be a self-starter and possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!

Responsibilities include: 

•        Governance Framework Design: Establish and enhance conduct program management frameworks that promote strong governance, operational integrity, and accountability.
•        Risk Assessment: Conduct periodic risk assessments across the team, including cross-functional risks impacting business performance, conduct, and operations.
•        Policy & Standards Development: Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes.
•        Process Risk Management: Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities.
•        Control Automation & Scaling: Partner with tech and business enablement teams to automate high-impact controls and develop real-time alerting and monitoring.
•        Control Monitoring & Testing: Build programs to continuously test control design and effectiveness. Create dashboards and critical metrics/KRIs to develop meaningful insights for risk mitigation.

Minimum Qualifications

•      This is a hybrid role with the candidate expected to work from office 3 days a week
•      Undergraduate degree required
•      Experience in operational risk management, process governance, consulting, or related fields
•      Ability to analyze large sets of data, with strong Excel skills and expertise in spreadsheets, charts, and data visualizations.
•      Exceptional written and verbal communication skills and comfort presenting at all levels of the organization
•      Excellent project management skills with a record of successful results on complex, large-scale, cross-functional initiatives
•      Ability to build strong partnerships and work collaboratively with others to meet shared objectives

Preferred Qualifications

•      Bachelor's Degree or equivalent experience in Finance, Business, Risk Mgmt., or related field; advanced degrees or certifications are advantageous
•      Previous experience in Consulting is a plus
•      Demonstrated history and ability to manage cross-functional workstreams, and partner with teams spread over geographies and with varying backgrounds 
• SQL is a plus

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.