Quality Assurance Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Compliance & Ethics (GC&E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&E is responsible for overseeing the organization’s compliance with regulatory expectations.

The Manager of Program Oversight Quality Assurance is a new role that will be responsible for overseeing and executing a quality assurance program that ensures consistent quality standards and processes occur across the GC&E organization. This role is essential in assisting GC&E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.

The ideal candidate will have experience in regulatory compliance risk management and/or deploying value added independent testing activities, providing constructive and sensitive feedback, and in building relationships to drive ongoing process improvements.

Key Responsibilities:

• Design, execution and oversight of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.  
• Develop relevant policies, procedures and standard operating procedures outlining the program.  
• Partner with the broader GC&E to define the standards and deliverables to evidence a robust regulatory compliance risk management program.  
  
• Drive awareness of regulatory oversight requirements across the organization, ensuring alignment and accountability.  
• Develop reporting that measures and escalates, where appropriate, the results across GC&E.   
• Lead and develop a high-performing Regulatory Compliance team, fostering a culture of compliance excellence and continuous improvement.   
  
• Uses understanding of relevant general laws, regulations and standards (e.g., Heightened Standards, FRB LFI, UK SMR) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations.    
  
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.  
  
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.   
  
• Develops and maintains practices and reporting to enable accurate and thorough records of risk management activities, supporting accountability and traceability throughout the risk management process.   
  
• Communicates risk data, trends and analysis through structured reports, so key stakeholders, including the board of directors and senior leadership, receive timely, aggregate, accurate, complete and relevant information.   
  
• Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.  
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.  
• Projects confidence, credibility and authority in high-level discussions, enabling effective communication and influencing decisions.

Required Qualifications:

• Bachelor’s degree in Law, Compliance, Business, or a related field required  
• Minimum of 5 years of overall experience in risk management with a minimum of 2 years’ experience in testing activities (i.e. quality assurance, independent testing, auditing, exams). 
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIPP).   
• Experience in any of the following preferred: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints.   
• Excellent analytical, communication, and presentation skills with the ability to convey testing results clearly and concisely to senior leadership.   
• Strategic thinking and ability to act independently in driving day to day operations.   
• Proven track record of managing projects and improving processes within a regulated environment.   
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.   
• Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.   
• Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC.
  

Preferred Qualifications:

• JD or Master’s degree preferred.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.