Quality Control Chief

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

International SOS is looking for qualified individuals to serve as the Quality Control Chief for The Navy Fleet and Family Support Program (FFSP). The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

The Quality Control Chief is an essential role in the coordination, implementation, and evaluation of quality improvement initiatives throughout the project.  Under the direction of the International SOS Head of Quality, the Quality Assurance Chief assists with the management of quality measures for the project, and compliance with regulatory, internal International Health and Medical Services, and any other programs deemed essential by project leadership. They work with the Program Leadership to improve customer engagement and works with the program leadership and staff to provide guidance and monitor workflow processes and assists with the development and implementation of strategies focused on quality improvement goals.  

Key Responsibilities

• In conjunction with other senior leadership, facilitates activities related to quality and performance improvement programs in accordance with the requirements of International Health and Medical Services CQMP and the FFSP Contract. 
• Responsible for the management and oversight of quality initiatives for the world-wide FFSP organization. 
• Provides project leadership with training and development of quality competencies and ensuring these are completed annually.  
• Responsible for planning and implementing general quality orientation and in-service education for all levels of FFSP personnel. Provide training and education to senior staff on quality improvements strategies and best practices that will filter down to all FFSP employees. 
• Responsible for the reporting of quality data to FFSP and International SOS leadership. 
• Prepare detailed reports on quality improvement efforts and their outcomes. 
• Participate in the development and review of program policies and procedures. 
• Work closely with site leaderships to implement and monitor quality improvement plans. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Required Skills and Knowledge

• Educational requirements include a bachelor’s degree in a related field or a combination of education and experience equivalent to a bachelor’s degree, OR six years equivalent experience in a related field.  
• Knowledge of Quality Management best practices and how to execute and implement them. 
• Knowledge of relevant policies related to FFSP Family Readiness programs, operations and service delivery. 
• Knowledge of qualitative and quantitative techniques for measuring effectiveness, efficiency, and productivity of assigned programs. 
• Skill in developing new procedures and approaches to identify and resolve issues and problems. 
• Must have the ability to prepare and conduct management briefings to communicate recommendations to supervisory authority. 
• Working knowledge of Microsoft 365 and its components. 
• Individual should be detail-oriented, self-motivated and able to work autonomously. 

Required Work Experience 

• Demonstrated experience providing Quality Management services is required. 
• Demonstrable experience in leading a large team. 
• Quality Chiefs shall possess a broad range of specialized work experience including working with large organizations, support programs, data systems, as well as a basic understanding of FFSP family programs.  
• Strong oral and written communication, assessment, data management, and advocacy skills are required. Excellent planning and organizing skills. Working knowledge of quality management tools. 
• Knowledge of the FFSMIS system is desired but not required. 
• As this is worldwide program, a valid U.S. passport is needed for any overseas required travel. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.