Hybrid Customer Care Professional - Small Business Services - PHX, AZ - job 2 of 6

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.
 
As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Small Business Services (SBS) Customers. 

If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.

What would you do every day as a Customer Care Professional?

• Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available

The hours of operation for this position are Monday-Friday - 7:00-10:00 EST, Saturday - 7:00-6:00 EST

The tentative start date for this position will be September 15th, 2025.  After the 90-day training commitment, shift hours will be made available. 

Work at Home Requirements:

• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)
• A secure home office, located at your confirmed address of residence, free from background noise and other distractions

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Salary Range: $20.00 to $21.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.