Off Site Tele Chat Support
Edgeway, a leading technology solutions company, is seeking an enthusiastic and customer-oriented Off Site Tele Chat Support to join our team. In this role, you will be responsible for providing exceptional customer service and support to clients through telephone and chat channels.
As an Off Site Tele Chat Support, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. You will act as the first point of contact for our customers, providing timely and efficient assistance with any inquiries or issues they may have. This is a remote position that offers the flexibility to work from home, making it an ideal opportunity for those seeking a work-life balance.
Key responsibilities:
- Respond to customer inquiries and provide support through telephone and chat channels in a timely and professional manner
- Troubleshoot and resolve technical issues using available resources and documentation
- Escalate complex issues to the appropriate department or team members as needed
- Create and maintain detailed records of customer interactions and resolutions
- Follow up with customers to ensure complete satisfaction and prompt issue resolution
- Stay updated on our products and services to provide accurate information to customers
- Identify and suggest process improvements to enhance customer experience
- Collaborate with team members to identify and resolve recurring customer issues
- Adhere to company policies and procedures to maintain consistent service standards
Requirements:
- High school diploma or equivalent; post-secondary education in a related field is a plus
- Proven customer service experience in a fast-paced environment
- Excellent verbal and written communication skills
- Technical proficiency and ability to troubleshoot technical issues
- Strong problem-solving and critical thinking skills
- Ability to work independently and in a team environment
- Efficient time management and prioritization skills
- Availability to work flexible schedules, including evenings and weekends
- Familiarity with CRM systems and chat support platforms is a plus
Why work with us?
At Edgeway, we value our employees and believe in creating a positive and supportive work environment. We offer competitive compensation, ongoing training and development opportunities, and career advancement possibilities within the company. As an Off Site Tele Chat Support, you will have the flexibility to work from home and enjoy a healthy work-life balance.
Join our dynamic team and be part of a company that is committed to delivering top-notch technology solutions while creating a positive impact in the industry. Apply now and let's make a difference together!
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