Call Center Customer Service Representative

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Position Purpose: 

Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management.

Primary Duties/Responsibilities: 

• Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.
• Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.
• Opens, routes and processes incoming mail.
• Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.
• Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.
• Operates usual office machines and related customer service software/programs etc.
• Greet and receive visitors at the building and direct them accordingly,
• Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
• Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.

Work Environment: 

• Shift work requirement: Monday - Friday.

Education/Experience/Background: 

• High School Diploma/GED is required.

Pay Rate: $27.55 per hour.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.