Customer Support Assistant - job 2 of 24
Company Description
About Us
At Signal Tru Brand, we specialize in crafting authentic brand experiences that resonate with audiences and drive real results. Based in Toledo, OH, we are a forward-thinking team dedicated to strategic planning, creative execution, and seamless project delivery. Our mission is to empower businesses through clarity, consistency, and compelling brand communication.
Job Description
Job Description
We are seeking a Customer Support Assistant to join our team in Toledo, OH. The ideal candidate will be the first point of contact for our customers, providing timely and accurate support via phone, email, and internal systems. You will assist in resolving inquiries, guiding clients through company procedures, and ensuring their satisfaction is maintained to the highest standard.
Responsibilities
Respond to customer inquiries via phone, email, and in-person professionally and efficiently
Resolve product or service issues by clarifying customer complaints and offering appropriate solutions
Maintain detailed and accurate records of customer interactions and feedback
Coordinate with other departments to follow up on customer concerns and ensure timely resolution
Assist with administrative tasks related to customer accounts and support tickets
Contribute to the continuous improvement of support processes and client satisfaction metrics
Qualifications
Qualifications
High school diploma or equivalent; associate degree or higher is a plus
1+ years of experience in customer service or support roles preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and a positive attitude
Ability to multitask and remain organized in a fast-paced environment
Proficient in Microsoft Office and CRM systems
Additional Information
Benefits
Competitive salary: $42,000 - $56,000 per year
Opportunities for professional growth and internal advancement
Comprehensive training and onboarding program
Supportive team environment and modern office setting
Paid time off, health insurance options, and retirement plan
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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