E-Commerce Department Merchandising Manager

About This Role

The E-Commerce Department Merchandise Manager (DMM) is responsible for leadership and development of a merchant team for all aspects of Ace’s online assortment strategy, development and execution to market for respective categories to achieve wholesale and retail success as measured by sales, gross profit, margin rate and other key metrics.  This responsibility spans both B2C and B2B customer types.  The position also provides leadership as a collective peer team regarding organizational structure & personnel, strategy, goals, prioritizing work plans and execution. 

What You’ll Do

• Interpret Ace corporate strategies to align with departmental strategic direction as it relates to: online channel and the 4 p’s of Marketing-Execute product, pricing and placement strategy across acehardware.com while driving profitable sales through all aspects of digital assortment planning

• Participate in overall leadership of merchandising team, assisting in setting annual goals, growth plans and execution via alignment with cross-functional areas of the company.  Manage key vendor relationships and assigned growth projects.

• Responsible for attracting and retaining best in class talent for the department.  Facilitate/engage teams with leadership and business skills training, mentor future leaders and continually coach for excellence.

• Achieve yearly financial plans through oversight of strategic marketing planning, while managing financial metric planning and grow overall team online sales and product gross profit income while maintaining margin rate.

• Develop plans and lead improvements for customer path to purchase within the taxonomy, category pages, search results, vendor site links, SEM marketing channels, and SEO that will produce a better consumer experience as it relates to online and in-store

• Collectively plan and collaborate with Digital Center of Excellence team, DMMs, CMMs, and Promotions team to bring various promotional offerings to life across all digital marketing platforms.

• Communicate and collaborate with inventory and Merchandising team on acehardware.com specific promotions and their respective inventory requirements

• Attend retailer group meetings and targeted retail store visits to build trust and rapport with field team and key stores to review alignment and opportunities in respective categories as it relates to online business.

Who You Are

The ideal candidate will have a passion for driving growth through traditional and innovative merchandising and marketing approaches and initiatives, as well as a commitment to building and developing a winning team.  This is a leader who seeks opportunities to step-up and help propel one of the top growth engines of ACE Hardware, and is seen as a future member of the senior executive team.

Required Skills

• 10+ years of Digital/E-Commerce experience

• 5+ years managing product categories

• Strong strategic thinking and leadership skills.  A track record of leading and directing teams is critical. 

• Excellent problem-solving skills required

• Excellent interpersonal skills required

• Strong financial and business acumen

• Demonstrate strong decision-making skills

• Highly creative, flexible and adaptable with good follow-through

• Proven ability to multi-task projects and meet deadlines

• Excellent verbal and written communication skills 

• Proficient in Microsoft Outlook, Word, Excel, Access, Power Point

• Ability to travel 25%

Compensation Details:

$155400 - $200000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.