AGENCY TECHNOLOGY SERVICE REQUEST MANAGER

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [email protected] or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

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Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 47124 

Closing Date: 06/20/2025

​Agency: Department of Children and Family Services

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 

Skill Option: Management Information System/Data Processing/Telecommunications 

Bilingual Option: None

Salary: Anticipated Starting Salary (Eff. 7/1/25) $8,281 / month; Full Salary Range $8,281 - $12,223 / month

Job Type: Salaried

Category: Full Time 

County: Cook

Number of Vacancies: 1

Bargaining Unit Code: RC063

Merit Comp Code: 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Agency Technology Service Request Manager. Under administrative direction, this position will coordinate and serve as liaison with the Department of Innovation and Technology (DoIT) and external vendors regarding system issues and service requests. The position will provide professional and technical advisory functions to the division and the Product Manager relative to IT services, acting as the division’s expert in the IT field. The position will also develop programs and manage the implementation of programs for operational computer and data needs for the division, while advising the Product Manager and Deputy Director of issues and the status of projects. Additionally, this position will manage the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance. This position provides a great opportunity for a motivated individual who is focused on ensuring that the division receives IT services to facilitate mission focused activities in the most efficient, effective manner possible. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent IT capabilities, effective communication skills, and strong leadership skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Agency Technology Service Request Manager for the division
• Develops programs and manages the implementation of programs for operational computer and data needs for the division
• Manages the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance
• Coordinates service response from DoIT and external vendors
• Coordinates and monitors the implementation of systems and data integrations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of college.
• Requires three years of progressively responsible professional experience in the fields of management information system, data processing, or telecommunications.

Preferred Qualifications

• 3 years of professional experience providing technical advisory functions in the information technology area of a public or business organization.
• 3 years of professional experience conducting program planning activities in the information technology area of a public or business organization.
• 3 years of professional experience managing the procurement of IT hardware, software, and/or professional services in a public or business organization.
• 3 years of professional experience in the development of strategies for the improvement of program services in a public or business organization.
• 3 years of professional experience serving in a liaison capacity for a public or business organization.

Conditions of Employment

1. Requires the ability to pass a background check.
2. Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate valid driver's license.
3. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. 

Work Hours: Monday-Friday 8:30am-5:00pm

Work Location: 1911 S Indiana Ave, Chicago, Illinois, 60616

Agency Contact: Lily Koehl

Email: [email protected]

Posting Group: Leadership & Management

PUC #: 90704455

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]

Nearest Major Market: Chicago