Operations Manager

 A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

 Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

The Position: 

The Manager, Project Management & Facilities is a goal-oriented, organized professional responsible for project management of key initiatives for multiple finance teams and office management for the Overland Park, Kansas office. The Manager, Project Management & Facilities oversees a small team of coordinators responsible for administrative support of projects and office facilities.

Please note this is an in-office, non-technical project management position.

Key Responsibilities:

Project Management (65% of time)

• Develop, administer, and oversee projects and programs to assist in accomplishment of established goals for multiple finance teams, ensuring deliverables are delivered on-time.
• Coordinate and lead planning sessions for project development and execution.
• Gather facts, research issues, analyze potential solutions, compare alternatives in terms of cost, time, and availability of resources, and recommend a course of action.
• Research, evaluate, and analyze data and processes; generate reports as requested.
• Implement project plans as designed; monitor project status and resource utilization and recommend changes to improve team effectiveness. Identify and eliminate blockers and potential risks.
• Participate in the development, coordination, and implementation of changes and improvements to management systems and procedures for the department including developing and maintaining SOPs.
• Manage staffing and other resources to maximize potential for successful execution of projects. Delegate project activities and duties in accordance with team members' strengths and experience.
• Create detailed schedules, project parameters, and budget expectations.
• Measure project performance and progress throughout the duration of each project and effectively communicate updates to stakeholders.

Facilities (35% of time)

• Manage relationships with outside vendors and contractors for maintenance and office supply services.  Ensure all office equipment such as copiers, printers, etc. is in working order.
• Conduct a monthly walk-through of the facility and inspect every area of the building to identify potential issues with maintenance, safety, cleanliness, and operational functionality. Report any maintenance issues requiring attention in the reception, conference, and break rooms.  Schedule and coordinate repairs for office equipment, HVAC systems, plumbing, electrical issues, and building infrastructure.
• Work with HR to ensure all required federal and state employment law posters are displayed prominently posted in designated areas and MSDS records are properly maintained.
• Oversee daily administrative and support tasks completed by coordinators such as receiving, sorting, and distributing incoming mail, managing incoming and outgoing shipments form the office, tracking inventory and office supplies, coordinating deliveries, and submitting timely invoices for payment of all office and facility related expenses.
• Ensure a smooth and welcoming onboarding process for new hires, including scheduling and conducting tours, ensuring proper system set-up, and working with various managers to maintain seating chart for the office.
• Oversee the process of issuing, maintaining, and deactivating access badges for employees, contractors, and visitors to the office, ensuring compliance with security protocols by accurately tracking badge information, managing access levels, and resolving any issues related to badge usage or system functionality
• Lead the Employee Engagement Committee with planning and organizing various work-related events within the office, including team building activities, luncheons, company celebrations, meetings, and social gatherings, ensuring a smooth and positive employee experience while adhering to budget constraints.
• Act as the liaison between our New York City and Overland Park offices, communicating frequently with Executive Assistants and Executive Leadership regarding upcoming in person meeting needs and coordinating shipping supplies and conference materials as requested.

Required Skills and Competencies:

• 2+ years of previous experience managing various projects
• Ability to set and meet project deadlines while maintaining the highest standards. Strong organizational, time management and multitasking skills with high attention to detail. Able to be flexible, adapting to changes.
• The ability to identify and analyze problems, create innovative solutions, and make informed decisions to facilitate project success. Be a strategic, logical thinker with the ability to spot errors and resolve queries, identify and resolve problems, and exhibit sound and accurate judgment.
• Utilize data analytical skills to analyze project goals, complete risk analysis, ongoing metrics, and final results. Must be able to use Excel for data manipulation, analysis, and reporting as well as create PowerPoint slides to summarize the data.
• Ability to effectively communicate in a professional manner, through various written and verbal channels, including email, power point, face-to-face, instant messaging, phone calls, text messages, and video conferencing.
• Ability to build, train, and mentor teams, identify the right tasks for each team member, and delegate responsibilities accordingly.
• Ability to operate calmly under pressure, meet deadlines, and manage competing priorities. Comfortable and consistent with conflict resolution.
• Strong budget management to minimize project and facilities cost overruns.
• Consistently show up to work on time, demonstrate reliability and commitment by adhering to the company's attendance policy, including timely arrival and minimal absences.
• Follow instructions and respond to management direction. Work independently and as part of a team while maintaining a positive, friendly, and professional attitude, be enthusiastic, committed and determined.
• Ability to build rapport, actively listen, communicate effectively, demonstrate empathy, and foster positive connections with employees, colleagues, clients, and visitors.
• Adhere to and fully adopt APFM values in all areas of the job.

Compensation

• Base Salary: $70,000 to $78,000
• Benefits:
  • 401(k) plus match
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid Time Off

All your information will be kept confidential according to EEO guidelines.

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. 

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

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