Remote Back Office Supervisor (Optical Revenue Cycle) - Contract

Job Title: Back Office Supervisor (Optical Revenue Cycle) - Contract
Job Type: 1099 Contract
Location: US-Based (Remote)
Pay Rate: $20.00 - $25.00 per hour

About the Role:
We are seeking a detail-oriented and experienced Back Office Supervisor to lead a team responsible for key revenue cycle functions within our optical-focused operations. This is a hands-on, tactical leadership role focused on ensuring the team executes daily tasks with accuracy and efficiency. The ideal candidate will have a strong background in optical/medical billing and will serve as the team's guide, trainer, and primary point of escalation for day-to-day operational challenges.

Key Responsibilities:

• Team Leadership and Supervision:

  • Lead and supervise the day-to-day activities of a back-office team, ensuring all tasks are completed accurately and on schedule.

  • Provide daily guidance, mentorship, and on-the-job training to team members across various functions (insurance verification, billing, A/R, patient recalls, etc.).

  • Monitor team performance against daily and weekly goals, providing constructive feedback to improve productivity and quality.

  • Organize workloads, delegate tasks, and manage team schedules to ensure proper coverage.

• Tactical Operations:

  • Ensure the timely and accurate execution of all core back-office tasks, including:

    • Medical and vision insurance verification and authorization.

    • Claim submission, payment posting, and denial management.

    • Accounts Receivable (A/R) follow-up and collections.

    • Client "recall" or win-back campaigns.

  • Serve as the primary point of escalation for complex claims, billing inquiries, or challenging patient accounts, resolving issues directly whenever possible.

  • Perform quality assurance checks on the team's work to minimize errors.

• Process and Reporting:

  • Uphold and enforce existing Standard Operating Procedures (SOPs).

  • Identify and document recurring issues or process bottlenecks and report them to management with suggestions for improvement.

  • Prepare and present regular reports on team productivity, key metrics (such as A/R aging and claim denials), and overall performance.

Qualifications:

• 3+ years of hands-on experience in an optical or ophthalmology back-office setting, with a strong background in medical/vision billing and revenue cycle management.

• Experience in a team lead, supervisory, or senior/mentor role is highly desirable.

• Strong working knowledge of optical/medical billing practices, CPT codes, insurance verification, A/R follow-up, and claim submission processes.

• Proficiency using Electronic Health Record (EHR) and medical billing software.

• Excellent problem-solving skills with the ability to handle complex billing and insurance issues.

• Strong communication and interpersonal skills, with the ability to train and guide team members effectively.

Desired Attributes:

• Detail-oriented and highly organized: Essential for maintaining accuracy in a fast-paced environment.

• A practical problem-solver: Able to think on your feet to resolve immediate operational challenges.

• Reliable and self-motivated: Capable of managing your workload and overseeing a remote team effectively.

• A positive and encouraging team player: Fosters a supportive environment for the team.