Assistant Shift Manager Security

The Assistant Security Shift Manager helps plan, organize, and manage the 24-hour daily operation of the Dispatch/Security Operations Center. The stated goal of the department is to deliver best in class security service, in accordance with current policies, procedures, and established objectives. The Security Assistant Manager will be responsible for assisting with the ongoing development, management, planning and implementation of processes.

Essential Duties & Responsibilities

• Responsible for the continuous development oversight and maintenance of the code files including but not limited to user management.

• Responsible for meeting the analytic and reporting.

• manage the development and implementation of a state-of-the-art communications and security operations.

• Leads, trains, monitors, and evaluates Dispatch Supervisors, Dispatch Leads and Dispatch personnel. Responsible for helping defining team capabilities and ensuring the team is properly trained and able to use the tools to perform their jobs. 

• Work with the company's leadership to define, launch, and drive critical strategic, organizational and operational recommendations. Develops strategic goals, including both short and long-term business objectives, as well as clear roles and responsibilities of team and team members.

• Manages the development and improvement policies and procedures, implementing security industry best practices with respect to communications and crisis management. Identifies gaps in controls, processes, and policies.

• Responsible for assisting with the identification and coordination of maintenance, repair, and replacement of computer-aided-dispatch systems, related software, telecommunications equipment, radios, intercoms, alarm systems, and visitor access control systems.

• Conducts research, development, and directs telecommunications operations and equipment maintenance. Includes improvement planning; researching and recommending equipment improvements and modifications; preparing plans, and developing specifications; overseeing equipment installation, arranging for preventive servicing and repair.

• Analyzes situations promptly and accurately; quickly adopts prompt, effective and reasonable courses of action with due regard to surrounding hazards and circumstances.

• The Assistant Security Shift Manager may be required to successfully complete a TASER Certification Course; carry and maintain proficiency in the use of the equipment.

• Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Bachelor’s Degree from an accredited institution in Security Management, Administration of Justice, Public Administration, or Organizational Leadership is preferred.

• High School Diploma or GED required.

• Must be at least 21 years of age.

• Must have a government-issued ID.

• Must obtain a TAM Card.

• Must obtain a Nevada Gaming License.

• Must be able to use a Fire Extinguisher.

• A minimum of five (5) years of experience within a Dispatch environment comparably in size to the organization is required.  Two (2) years recent relevant supervisory experience in a related discipline is required.  Experience with a law enforcement or corporate security organization is preferred.

• Bilingual abilities are a plus.

• Must have experience with developing, implementing, and overseeing standard operating procedures used to guide daily activities. 

• Knowledge of the design of modern dispatch centers; operation of Motorola radio communications systems, alarms systems, response to alarms, and access control systems is highly desired.

• Must remain calm under stressful conditions, exercise reasonable judgment, and make sound decisions especially during emergency situations.

• Must have the ability to take over the operational function of a dispatch station during normal operations and times of crisis.

• Must possess knowledge of basic communications commission rules and regulations governing the operation of radio and telephone transmitting and receiving systems.

• Must have knowledge of standard radio broadcasting and dispatch procedures and policies.

• Must have a working knowledge of basic criminal and civil law.

• Knowledge of leadership and management principles and methods related to administration, resource and records management, compliance measures, operational command structures, and equivalent executive and senior executive positions.

• Knowledge of the security industry and developed relationships with a variety of security professionals is highly desired.

• Must have the ability to accurately type at a minimum speed of 35 words per minute

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!