Senior Manager, Operational Excellence
Skills
- Data analysis and insight generation
- Proficiency in Excel, SQL, and BI dashboards
- Strong communication skills
- Stakeholder management
- Understanding of customer support workflows
Responsibilities
- Conduct in-depth analysis of operational metrics and customer experience data
- Identify high-impact areas for improvement across workflows
- Develop and present recommendations to leadership
- Lead implementation of recommendations with cross-functional teams
- Map current processes and identify bottlenecks
- Design standardized procedures and documentation
- Act as a liaison between various teams to foster collaboration
Education
- Bachelor's degree in Business, Operations, or related field
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible work environment
- Continuous training and development
Average salary estimate
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