Labor Relations Coordinator

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Employee Relations Coordinator will support the Director of Employee Relations in addressing team member needs and responding to team member issues.  This position will support efforts to ensure that the work environment that is free from harassment and discrimination and in compliance with all federal, state and local employment laws and regulations while providing excellent guest services.  Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
• Follows and helps ensure all applicable internal policies, federal and state laws, rules, regulations and controls are consistently applied throughout the property.
• Delivers and maintains a maximum level of property-wide service and satisfaction. 
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.

• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Oversees the unemployment claims process.
• Provides back up support in managing CVOID-19 matters.
• Oversees employment record/personnel file requests from employees.
• Provides assistance on legal requests.
• Serves as the primary custodian of the employee relations mailbox, to include dispositioning emails as appropriate.
• Serves as the primary custodian of the employee relations telephone extension.
• Responsible for properly filing employment records, both electronic and hard copy.
• Responsible for data entry into the department’s case management as well as running relevant reports from the tool.
• Provides general support to Counselors and ER Management, to include communications with employees and scheduling interviews with employees.
• Carries out policies and procedures designed to increase the effectiveness of employee relations and support positive team member working relationships. 
• Provides guidance, counsel, and instruction for management in the administration of human resources policies and procedures, to include all team member-related items relative to attendance, seniority, work performance, discipline, and proper corrective action. 
• Provides counseling and guidance to team members on employee relations issues and supports director in investigating all team member allegations of discrimination, sexual harassment, or any questionable behavior.  Under guidance of leadership, recommends disciplinary action to include verbal, written, and separation.
• Supports in providing formal and informal training for management/supervisory staff on the collective bargaining agreement; applicable laws; policies and procedures; discipline and discharge; and federal, state, and local laws.
• Maintains all required documentation in compliance with state, federal and local regulations, as well as company policy.  Verifies all form and documents for accuracy, completeness, and correct dates.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

18 years of age or above.

Will be required to obtain and maintain registr’sation or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree required.  Bachelor’s degree or equivalent preferred. A minimum of 1-3 years of progressively responsible experience in human resources, payroll, and/or customer service strongly preferred. Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.