Manager, Customer Success
Skills
- Customer success experience
- Retention metrics ownership
- Cross-functional collaboration
- Business acumen
Responsibilities
- Fully own customer outcomes for Workato’s Growth customers
- Deliver an end-to-end customer journey and experience
- Ensure broad adoption of the best digital experiences
- Partner with cross-functional teams for a seamless customer experience
- Forecast customer health and churn
- Leverage data to measure program effectiveness
- Implement engagement strategies for customer retention
- Build and manage a high-performing Customer Success team
Education
- Bachelor's degree in relevant field
Benefits
- Flexible work environment
- Comprehensive health benefits
- Professional development opportunities
- Dynamic company culture
Average salary estimate
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