Technical Solutions Manager

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

Job Overview

We are seeking a Technical Solutions Manager to join our customer success team by providing expert technical guidance and leading integration implementation for our health system customers. This hybrid role bridges the gap between technical and customer-facing teams, ensuring Nabla is smoothly deployed and optimized with our customers.

Key Responsibilities

Integration & Technical Implementation

• Lead the end-to-end technical integration process with your assigned health system customers, including setting up SSO connections, configuring EHR integrations, and ensuring alignment with their IT infrastructure.

• Ensure seamless data exchange through industry standards such as FHIR, HL7, and OAuth2, while configuring and optimizing Nabla for deployment within the customer’s environment.

• Collaborate with internal teams to implement best practices and maintain high standards for system performance, security, and stability.

• Facilitate technical setup for Nabla’s audio app and data exports for customers. Help create and improve processes for efficient implementation with customers.

Integration & Technical Setup Management

• Act as the integration & technical point of contact for the customer success team, helping to troubleshoot and resolve complex technical issues that arise post-deployment.

• Provide timely support and guidance during critical phases of the customer lifecycle, such as during go-live and system upgrades.

• Collaborate with engineering and product teams to escalate and resolve deeper technical issues that require backend changes or updates.

Customer-Facing Collaboration

• Act as your customer’s primary counterpart for integration implementation and live management. Support the customer success managers by participating in key meetings with health system IT teams, providing technical expertise to ensure clear communication and alignment on integration requirements. Help shape strategic improvements to the customer’s integration scope and setup.

• Build strong relationships with internal stakeholders (Product, Engineering) to ensure customer needs are met and technical solutions are delivered efficiently.

Process Improvement & Innovation

• Identify opportunities to improve the integration process and advocate for better tools, processes, and practices that enhance the customer experience.

• Stay up to date with the latest EHR standards and APIs, working closely with the Engineering team to improve and unlock new opportunities for integrations.

Documentation & Training

Assist in creating and maintaining technical documentation that supports both internal teams and customers during the integration process.

Qualifications & Skills:

• Technical Expertise: Strong experience with healthcare integration technologies, including SSO, FHIR, HL7, OAuth2, and RESTful APIs. A plus: understanding of IT infrastructure within health systems and experience working with tools like Docker, Kubernetes, Terraform, PostgreSQL, and GCP.

• Problem-Solving Abilities: Demonstrated ability to troubleshoot and resolve complex technical issues. You should be comfortable diving into technical problems and working collaboratively with engineering teams to solve them.

• Communication & Collaboration: Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. You should be able to translate technical issues into clear, actionable insights for customer success managers and other internal teams.

• Proactive & Detail-Oriented: A proactive mindset with strong attention to detail. You take ownership of challenges and work diligently to resolve them, even in fast-paced and ambiguous environments.

• Experience: A minimum of 4 years of experience in a technical integration, solutions engineering, or similar role within the healthcare space, ideally working with EHR systems and health system IT teams.

Benefits

Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.

Here are the benefits you get when joining Nabla:

• Stock ownership offered to all employees

• Unlimited PTO, plus national holidays

• Unlimited sick days

• Remote-friendly — we know how to collaborate to drive results, regardless of location

• Culture of trust & accountability

• Allocated budget so you can create a comfortable home office space tailored to your needs

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.