Executive & AV Support Technician

I. About TKO:

II. Position Summary:

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.

This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.

III. Core Responsibilities:

• Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently.
• Provide moderating and QA for executive meetings
• Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
• Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
• Maintain a high level of professionalism and discretion when handling sensitive information.
• Collaborate effectively with team members to ensure seamless IT operations.
• Communicate technical concepts clearly and concisely to non-technical end users.
• Demonstrate ability to execute projects and contribute positively to an organization.
• Provide hands-on support for the Desktop Technology environment
• Participate in monitoring and maintaining system key process improvements
• Manage user account and Active Directory database integrity
• Participate in moves, adds, and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support

IV. Qualifications:

• College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
• Experience with Microsoft Windows and associated hardware
• Experience with macOS and Apple hardware
• Detailed knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
• Experience supporting Single Sign-On platforms and Two-Factor Authentication
• Experience with ServiceNow and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
• Experience with Windows Intune and JAMF MDM for macOS management

Certifications:

• Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification are all preferred
• A+ and/or Network+ industry certification
• Microsoft Certification a plus
• Apple Certification - ACMT or ACHC a plus

VI. Knowledge, Skills, and Abilities:

• Strategic Thinking: Ability to identify and escalate trends for attention.
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Proven ability to manage relationships across business units.
• Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Continuous Improvement: Understand the needs of the business and advocate on behalf of the executives to ensure their tech is appropriate for their needs.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

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