IT Support / Service Desk Specialist

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

About the role

We’re looking for a highly motivated and hands-on IT Support / Service Desk Specialist to join our growing technology team at Improvado. This is an ideal opportunity for someone early in their tech career who is passionate about IT systems, security, and supporting the infrastructure that powers our AI-driven platform.

• Provide first-line IT support: resolve software, VPN, and network issues via email, chat, and the Service Desk.
• Administer Google Workspace: manage user accounts, access controls, Gmail, Drive, and Docs.
• Manage Atlassian Jira and Notion: maintain workflows, automations, templates, and guide users.
• Support employee onboarding and offboarding: set up devices, accounts, and maintain IT documentation.
• Improve support processes: draft help guides, document workflows, and enhance IT procedures.
• Support IT automation initiatives: maintaining existing automations and building new with no/low-code.
• Assist in basic InfoSec tasks: manage access controls, support security monitoring, and aid in incident response.

• 1–3 years of experience in IT support or a similar role, preferably within a startup.
• Practical experience with Google Workspace, Jira, Notion, and familiarity with Make or similar tools.
• Comfortable with both Windows and macOS environments.
• Basic scripting skills in PowerShell, Bash, JavaScript, or Python.
• A foundational understanding of IT systems, APIs, and cloud services.
• Strong communication skills with the ability to work autonomously in a remote setting.
• Enthusiastic about working in a fast-paced, async-first, international startup environment.

• Basic scripting (PowerShell, Bash, JavaScript, Python).
• Familiarity with InfoSec fundamentals (e.g., IAM, SSO, RBAC).
• Experience within Agile or DevOps workflows.
• Contributions to side projects, particularly in IT or automation.

• Fully remote position (with flexible working hours)
• Strong product/market fit: marketing data product for US-based enterprises
• 27 days of PTO per year
• Optional relocation to Latin America after successful completion of the probationary period
• Extremely fun & open startup environment
• Professional development reimbursement
• Chance to get the company's stock options in the future
• Work directly with enterprise-grade infrastructure and IT systems.
• Play a pivotal role in ensuring secure and efficient operations across the company.
• Opportunity for rapid growth into roles like IT Project Manager or Information Security Officer.