Desktop Support Technician (Secret Cleared)
Position Overview:
We are seeking a skilled Desktop Support Technician with proven experience providing IT support for a government agency or military. The ideal candidate will be responsible for delivering high-quality technical assistance, ensuring reliable desktop and peripheral functionality, and complying with security protocols in accordance with federal IT policies. Secret clearance or higher required.
- Provide on-site and remote desktop support to end-users in a federal agency environment.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other hardware.
- Support Windows OS, Microsoft Office Suite, VPN connectivity, and common enterprise applications.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Ensure compliance with federal cybersecurity and information assurance standards (e.g., FISMA, NIST).
- Create and maintain documentation for systems, processes, and procedures.
- Maintain accurate inventory and asset management records.
- Support Active Directory tasks including user account creation, group policies, and permissions.
- Collaborate with IT teams and third-party vendors for escalated support issues.
- Adhere to SLAs and performance metrics as required by government contracts.
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