Customer Service Manager - USA BASED ONLY
West Hartford Public Schools is seeking a dedicated and dynamic Customer Service Manager to join our team, exclusively hiring US-based candidates. This pivotal role focuses on enhancing the customer experience within our educational community. The Customer Service Manager will be responsible for creating a warm, welcoming, and efficient environment for parents, students, and staff. Your expertise in customer service management will ensure that our community receives timely and effective support, fostering engagement and satisfaction. As a vital liaison between the schools and families, you will implement customer service strategies that align with our educational mission, addressing concerns, resolving issues, and promoting a collaborative atmosphere. The ideal candidate will demonstrate strong leadership and communication skills, with a passion for education and a commitment to continuous improvement. If you are enthusiastic about fostering strong relationships and enhancing the overall experience for our school community, we invite you to join us at West Hartford Public Schools, where we value every interaction and strive for excellence in our customer service operations.
Responsibilities
- Oversee the customer service department to ensure efficient and effective operations.
- Develop and implement customer service policies and procedures that reflect best practices in the education sector.
- Train and mentor customer service staff to provide exceptional support to parents, students, and teachers.
- Monitor customer service metrics and feedback to identify areas for improvement and ensure high-quality service delivery.
- Collaborate with school administrators to address and resolve customer service issues and concerns promptly.
- Lead initiatives to enhance communication with families regarding school services and programs.
- Utilize technology and tools to streamline service processes and improve access to information.
- Bachelor's degree in business administration, education, or a related field is a plus
- Proven leadership skills with the ability to motivate and develop a team.
- Excellent verbal and written communication skills, with a strong focus on customer relations.
- Ability to analyze data and customer feedback to drive improvements in service.
- Strong problem-solving skills and a proactive approach to addressing issues.
- Familiarity with educational programs and services in a primary/secondary school environment.
Average salary estimate
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