Social Media CX Expert
Skills
- Experience in social media support.
- Native English proficiency with knowledge of US culture and behaviors.
- Familiarity with social media platforms and review channels like Instagram, Twitter, LinkedIn, TikTok, app stores, and Reddit.
- Proficient with Google Workspace tools such as Slides, Docs, and Sheets.
- Experience with social listening tools and reporting is a plus.
- Strong oral and written communication skills.
- Analytical mindset and problem-solving skills.
- Passionate about social media and digital marketing trends.
Responsibilities
- Manage incoming social media comments to identify and address customer needs.
- Detect brand opportunities, potential crises, and proactively engage in social media conversations.
- Collect and report user feedback to inform product and service improvements.
- Create reports for internal stakeholders to enhance products.
- Assist in developing a cohesive social media strategy for brand relevance and growth.
- Maintain up-to-date social media tone, knowledge base, and success metrics.
- Stay informed on social media and digital trends to keep Wellhub competitive.
- Develop playbooks, communications, and suggest process improvements.
- Promote wellbeing culture within the team and organization.
Education
- No specific formal education mandate mentioned; focus is on relevant experience and skills.
Benefits
- Health, dental, vision, and life insurance.
- Flexible work options including hybrid and remote models.
- Home office stipend and monthly flexible work allowance.
- Access to onsite gyms, fitness studios, and digital wellness resources with significant discounts.
- Minimum 25 days PTO plus holidays and extra birthday holiday.
- 100% paid parental leave and extended maternity leave.
- Opportunities for personal and career growth.
- Inclusive, supportive, and diverse workplace culture.
Average salary estimate
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