Client Implementation Manager - job 1 of 2

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What’s it all about?

The Implementation Management Office (IMO) is responsible for managing the resourcing, governance, and quality control for the end-to-end lifecycle of client and network partner implementations (onboarding, offboarding, and remediation) across the Visa Direct Account and Wallet product and services.

The Client Implementation Manager is a key technical & project management position that will be responsible for the integration of key clients to Visa Direct Account and Wallet products. The candidate filling this role should be experienced in technical and project management skills and possess experience implementing software and payment solutions from a technical perspective.

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions to support accelerated client onboarding.

Responsibilities may include:

• Driving client onboarding once scope defined, through to commercial launch and ramp of customer volume, ensuring the client and the supporting Visa service teams are set up for success
• Managing the execution of the client implementation including capturing and reporting the status of all implementation tasks, ensuring accountability for delivery is understood by all contributors
• Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalized
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities

What we expect of you, day to day.

• Manage implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the client and internal stakeholders
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by all
• Ensure all stakeholders are kept up to date on progress, potential risks and delays in time to revenue are minimized, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required
• Manage the relationship with both internal and external stakeholders, escalating only in the most complex situations
• Work with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations
• Translate complex and technical processes into tangible and meaningful content for the relevant audience client side and internally to digest and enable effective decision making and action completion.

This is a hybrid position. Expectation of 3 days in office a week will be required.

Basic Qualifications
•5 or more years of relevant work experience with a Bachelors Degree or at least
2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD,
MD) or 0 years of work experience with a PhD

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years
of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
or up to 3 years of relevant experience with a PhD

•Proficient in Spanish or Portuguese is required
•Previous experience in industry and/or working with Visa is a plus.
•Experience using standard and advanced MS Office tools (e.g. MS Project,
Excel, PowerPoint, Word, Visio, Power Automate, Power BI, etc.).
•Excellent time management, organization, and planning skills are essential.
•Ability to comprehend and translate complex technical issues and apply to
business solutions to communicate effectively to internal and external
stakeholders at all levels.
•Able to set priorities, influence others, and manage client expectations.
•Self-starter with a demonstrated ability to achieve results as part of an
effective team, and ability to effectively prioritize and multi-task under
deadlines.
•Excellent verbal, written, presentation and interpersonal skills are required.
•Strong project management skills required (Agile, Prince2, PMI PMP
preferable)
•We are looking for an individual who brings breadth of experience, a curiosity
about payments, is results-driven and client focused.
•Proven abilities in negotiating with and influencing clients and staff at all levels
as well as the ability to successfully manage competing priorities while serving
as a positive influence across the organization.
•Proficiency in English: The candidate must have excellent command of the
English language, both written and spoken. This includes the ability to
effectively present information, respond to questions, and write reports and
business correspondence in English. Business proficiency in another language
is desirable.
•Proficiency providing technical and consultative support to external customers
and identifying business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,700.00 to 137,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.