Customer Service Representative - Pittsburgh, PA - job 1 of 2
Universal Energy Solutions is looking for a dynamic Customer Service Representative to join our team in Pittsburgh, PA. In this dual-role position, you will be responsible for both providing exceptional customer service and driving sales of our sustainable energy solutions.
As a Customer Service Representative, you will be the first point of contact for our customers, helping to resolve inquiries, manage solutions, and promote our wide array of energy products and services. Your ability to foster strong relationships and offer personalized service will be vital in enhancing customer satisfaction and loyalty while achieving your sales goals.
Responsibilities- Respond to customer inquiries in-person, addressing their needs and providing accurate information about our products and services in a business to business setting.
- Identify opportunities to upsell and cross-sell products to meet customer needs and achieve sales targets.
- Take ownership of customer issues, ensuring timely resolution and follow-up.
- Maintain up-to-date knowledge of our products, services, and industry trends to effectively communicate with our business to business customers.
- Collaborate with internal teams to ensure a seamless experience for B2B customers.
- High school diploma or equivalent; relevant experience in customer service and sales preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Willingness to learn and stay informed about sustainable energy solutions and industry changes.
- Residence in or near the Pittsburgh area.
- Paid training
- Rapid advancement opportunities
- Professional sales training curriculum
Average salary estimate
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