Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Responsibilities

The Associate Technical Analyst leverages their technical knowledge to provide application support and implementation support of low to moderate technology complexity.

The Technical Analyst follows defined procedures to perform support for project implementation activities.  Occasionally works on one or more projects or programs as a Technical team member contributor.

Essential Key Job Responsibilities

• Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking to solve or fulfill needs of low to moderate complexity; utilizing knowledge management and escalates issues when necessary.
• Responsible for taking on-call on a regular basis 
• Follows appropriate change control process at all times 
• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.   
• Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.  
• Develop knowledge and participate in the transition to operations functions following implementation delivery.   
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.  
• Participate in Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.  
• ​Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
• This role is for the Oncology support space
• Excellent writing/documentation and communication skills.
• Fast learner, quality consciousness and committed to providing exceptional customer service.
• Knowledge of troubleshooting hardware and software.
• 2 or more years’ experience with application support in a hospital or medical related industry required.
• Strong Analytical and problem solving skills required.
• Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.
• Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required.
• Highly self-motivated, ability to complete assignments with limited supervision and attention to detail is required.
• Operational understanding and ability to work in a complex and matrix oriented team environment.
• Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example
• Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.
• Ideal Candidates will have …Operational experience with a variety of applications