IT Specialist

About Lumafield: 

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role:   

We are looking for an IT Specialist with a focus on driving and ensuring security initiatives by parenting closely with our Software and Security Teams. In this role you’ll serve as one of the primary points of contact for all things IT, installation, integration, maintenance, and troubleshooting.

This is a full-time role that is 5 days a week at our San Francisco, CA HQ.

• Troubleshoot and effectively work with technical and non-technical end-users to resolve software and hardware issues
• Provision and de-provision employee computers (Mac, Windows and Linux)
• Maintain our software installation, and security programs such as Rippling, Vanta, SentinelOne, MDMs and more
• Owning best security practices including patch management, CIS hardening, and meeting software/physical onsite security compliance requirements set forth by various compliance frameworks (SOC2/ISO:27001/ITAR)
• Serve as Tier 1 and Tier 2 IT help support for all Lumafield Employees and Offices
• Develop and maintain documentation for security processes and procedures
• Manage Neat products and presentation equipment in conference rooms
• Partner with a variety of vendors and install, configure, and troubleshoot software applications as needed
• Understand networking fundamentals and troubleshoot core networking issues (switching, routing, and WiFI access points) 

• 2-5 years of professional IT experience providing tier 1 and/or tier 2 support
• Experience in Powershell and Bash; must be comfortable in a terminal environment
• Strong knowledge of software installation, security, configuration and troubleshooting
• Track record of continuously learning and staying up to date with new technologies
• Thrive in a fast-paced environment, managing changing priorities and tight deadlines
• Ability to effectively communicate technical concepts to technical and non-technical end-users
• Self-starter that can operate independently and work collaboratively with Software and Security Teams across our Boston and San Francisco offices

• Experience working with Mac, Linux, G-Suite, Slack, NEAT, and Zoom
• Experience with MDM Software Troubleshooting with Linux (mainly Ubuntu but any distribution is a bonus) 
• Familiarity with security tools and asset management tools (Rippling, Vanta and SentinelOne)
• Familiarity with AWS

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.