IT Support Engineer 3 (US Information Technology, WFH)

Salary: P70,000 – P85,000 (Monthly Package)

Schedule: 3:30 PM to 12:30 AM PHT

What are we looking for?

Skills Required:

• Advanced Technical Troubleshooting - Ability to diagnose and resolve complex issues across infrastructure, networking, endpoints, and cloud platforms.
• Microsoft Ecosystem Expertise - Proficiency in Microsoft 365, Windows Server, Entra ID (Azure AD), and Microsoft Azure services.
• Cyber Security Knowledge - Solid understanding of security practices, including Cyber Essentials compliance, endpoint protection, and patch management.
• RMM & PSA Tool Experience - Hands-on experience with tools such as Syncro, ConnectWise PSA (preferred), ITBoost, and related documentation and monitoring platforms. 
• MSP Environment Experience - Proven background in supporting multiple clients within a Managed Service Provider (MSP), with strong multitasking and client-facing skills.

Nice to have:

• PSA/RMM Tool Familiarity (e.g., ConnectWise) - Experience using ConnectWise is a plus, though familiarity with similar Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools is also acceptable.
• Telephony & VoIP Systems - Familiarity with 3CX phone systems and SIP trunk troubleshooting, including number routing and call flow analysis.
• Linux Administration - Experience providing light support and patching for Ubuntu and CentOS systems.

What will you do?

• Monitor and triage incoming support tickets to ensure proper prioritization and timely escalation when needed
• Resolve complex technical issues escalated from the 1st Line team, including infrastructure, networking, endpoint, and cloud-related problems
• Support, maintain, and troubleshoot IT systems such as backups, firewalls, remote access tools, and Microsoft 365 environments
• Collaborate with vendors and escalate to 3rd Line engineers or service providers when necessary to ensure issue resolution
• Document technical solutions, procedures, and internal processes using tools like ITBoost or similar platforms
• Mentor and support junior team members by sharing knowledge and providing informal guidance and training

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client provides IT support and solutions to small to medium enterprises across the UK. They offer managed services to maintain IT infrastructure tailored to business needs.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.