Orthopedic Surgical Hospital (TOSH) Front Desk III

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Closing Date:

07/12/2025

Type of Position:

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA Float

Department's Website:

Summary of Job Duties:

This posting will be used to fill multiple positions.

The Orthopedic Surgical Hospital (TOSH) Front Desk III (Access Coordinator III) will meet, greet, and assists the public, answer telephones and/or will coordinate appointments, referrals, consults, tests and/or procedures, check in and registers patients, check-out patients, and collect payments and issue receipts.

Qualifications:

Minimum Qualifications:

• High school diploma/GED
• Three (3) years of experience in customer service, registration, billing, or scheduling preferably in a healthcare environment. 
• General knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology
• Intermediate proficiency with computers (MS Office Suite preferred)

Preferred Qualifications:

• Experience in registration, billing, or scheduling in a healthcare environment
• Experience working with EPIC system

Additional Information:

Responsibilities:

• Schedules, reschedules, coordinates, and/or cancels appointments
• Create new patient charts
• Accesses EMR referrals and orders as appropriate.
• Conducts insurance verification and benefits explanation by running eligibility on patients
• Request outside records
• Conduct pre-registration as needed
• Work assigned work queues for scheduling, registration, and billing
• Inputs and/or updates accurate patient information
• Attends staff meetings and participates in the orientation and/or training of new staff
• Communicates accurate and complete information
• Must maintain strict confidentiality
• Demonstrates positive working relationships
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Demonstrates effective service recovery skills
• Performs other duties as assigned.

Salary Information:

$33,966.40

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes