Senior Professional Services Consultant

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.

At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:

- Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. 

- Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.

- Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. 

- Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. 

- Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. 

Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!

Traackr is seeking a Senior PS Consultant to join our Professional Services Team. Over the last few years, Traackr has organically developed its professional services offering to support the business's growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client-facing experience. Together, they are responsible for executing and delivering high-value projects to Customers. The Professional Services Consultant reports to the Professional Services Director. 

The core objectives of Traackr’s Professional Services team are:

- Act as a strategic advisor to Traackr Enterprise customers to help them optimize their influencer programs.

- Lead with data to develop market insights and best practices that contribute to Traackr’s business growth and position as a thought leader within the space.

- Consult with our customers to develop new offerings to help them maximize the success of their influencer initiatives that can become part of our future product developments.

The Senior PS Consultant will be responsible for delivering and expanding our professional services activities among local and international Customers. This will include driving sales opportunities in collaboration with internal teams, managing project delivery, and interacting with third-party partners when required.

• Contribute to the design and execution of service projects that align with customers' objectives and strategic goals, delivering impactful solutions tailored to their needs.
• Act as a trusted advisor to global enterprise customers, ensuring their influencer marketing programs are successful and that they maximize the value from Traackr’s platform and services.
• Collaborate with Sales and Customer Success teams to identify new service opportunities and win strategic projects, fostering long-term client relationships.
• Lead and deliver high-quality services projects, ensuring they meet customer expectations, address business needs, and demonstrate Traackr’s value proposition.
• Leverage internal resources, including the Customer Success and Data teams, to deliver comprehensive and successful service engagements.
• Communicate key insights and feedback to the Product team, ensuring customer success stories and service innovations are considered for future product roadmap enhancements.
• Publish and present thought leadership content on influencer marketing trends and insights, contributing to Traackr’s industry presence through blog posts, case studies, and presentations at key industry events.
• Analyze customer and market data to uncover trends, insights, and patterns that drive strategic influencer marketing decisions for global brands.
• Assist in developing research initiatives, including surveys, focus groups, and competitive intelligence studies to support product development, marketing, and sales strategies.
• Ensure the regular documentation and reporting of project outcomes and customer insights, contributing to the ongoing development and optimization of service delivery processes.

• 7+ years of professional experience, ideally in a consulting or strategic services role with global enterprise clients.
• Undergraduate or graduate degree in Business, Marketing, Communications, or a related field.
• Experience working with marketing organizations of global brands, with a strong understanding of digital marketing, influencer marketing, and social media.
• Proven track record of delivering strategic consulting services, including presenting insights and recommendations to senior-level audiences.
• Ability to lead strategic conversations with customers, providing expert advice on how to optimize their marketing programs using data-driven insights.
• Expertise in digital marketing technologies and measurement practices, particularly within the influencer marketing and social media space.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical stakeholders.
• Strong data storytelling skills, with the ability to interpret and present insights from large data sets that support business decision-making.
• Project management skills, with the ability to handle multiple priorities, meet tight deadlines, and execute on strategic projects.
• Experience working in an international environment, comfortable collaborating across multiple time zones.
• Agency or consulting experience working with marketing organizations of global brands is a plus.
• Ability to thrive in a fast-paced, dynamic environment, demonstrating leadership and adaptability when managing multiple projects and teams.

Benefits

• Competitive Salary

• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend

• Coworking Office Subscription for Collaborative Spaces

• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*

• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs

• Paid Parental Leave to Support Quality Time with Your Loved Ones

• Career Development, including Internal and External Training Opportunities

*Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.

Posting Statement

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Unsolicited resumes

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.

Privacy

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy. 

All questions, comments, and requests regarding data processing at Traackr should be addressed to [email protected].