Data Operations Specialist

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.

At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:

- Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. 

- Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.

- Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. 

- Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. 

- Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. 

Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!

What You’ll Learn and Do

- As a Data Operations Specialist, you will gain insight into influencer marketing and related workflows while supporting the team with a variety of operational tasks, including:

- Organizing and managing data using spreadsheets and internal tools.

- Conducting research across social media and digital marketing channels.

- Performing quality assurance on benchmark reports

- Maintaining and updating records in the influencer database.

- Assisting internal teams by responding to data change requests and resolving data issues.

- Supporting product development through testing and evaluation of new features and solutions.

Additional Details

- This is a non-customer-facing role.

- You'll work closely with experienced team members and gain exposure to cross-functional collaboration with Engineering and Product.

- The role offers a valuable entry point into the tech industry and data operations, with opportunities for growth and skill development.

• As part of the Data Team, support the team’s operations with data gathering and organization, testing and quality assurance, maintaining the breadth and quality of the influencer database.
• Work alongside the Data Team analysts to set up new dashboards, debug issues, update the data files, and re-pull data.
• Collaborate with cross-functional teams including:
• Engineering team, to provide clear requirements and testing when developing internal reporting functionality, to identify the root causes of issues.
• Data science team on projects that will inform the product development for new features (e.g. post categorization, sentiment analysis, ways to improve our VIT metric, etc.).
• Customer and Sales teams, to identify and support opportunities for product expansion, maintenance and support of the existing reporting and data solutions Traackr provides as part of their product offering.
• Professional services team, to ensure the delivery of high-quality data.
• Product team, on R&D initiatives for new data integrations and data access (e.g. study API access, test data quality from provider, etc.)
• Contribute to the vision of measurement scalability, playing a key role in shaping efficient and scalable data measurement practices within the influencer marketing domain.

• Experience working in an analytical role or taking classes with an analytical component - 2+ years
• A bachelor degreeInterest in influencer marketing and social media
• Desire to learn about data analysis and databases
• Creative problem solving acumen
• Curiosity about engineering tools, methods, and workflows
• Excellent attention to detail
• Outstanding communication skills to liaise with the engineering, customer success and professional services teams

Benefits

• Competitive Salary

• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend

• Coworking Office Subscription for Collaborative Spaces

• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*

• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs

• Paid Parental Leave to Support Quality Time with Your Loved Ones

• Career Development, including Internal and External Training Opportunities

*Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.

Posting Statement

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Unsolicited resumes

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.

Privacy

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy. 

All questions, comments, and requests regarding data processing at Traackr should be addressed to [email protected].