Learning and Development Program Manager

Overview

The Learning and Development (L&D) Program Manager supports the implementation of the L&D strategy by contributing to the optimization of learning systems, supporting employee development initiatives, and promoting enterprise values through culture of continuous learning. This role collaborates with key stakeholders to assess training needs, implement scalable learning solutions, and provide data-driven insights to enhance workforce skills, career growth, and leadership capabilities. Through these efforts, the L&D Program Manager helps ensure employees are prepared to excel in their roles and contribute to strategic initiatives.

The Learning and Development Program Manager will be responsible for administering, organizing, and conducting training and educational programs in connection with new employee onboarding, professional development, and leadership development. The Learning and Development Program Manager will maintain records of training activities and employee progress as well as the effectiveness of the training programs delivered. This role will utilize training data to drive improvements, increase engagement, and optimize learning outcomes. The ideal candidate will be a quick learner who can juggle multiple priorities, proactively make connections with colleagues across the business, has good project management skills, and can make decisions even when there are areas of ambiguity. Must be flexible, adaptable, and willing to take feedback to customize approach. Comfortable speaking to large groups. Prior experience with eLearning software and Learning Management Systems.

Responsibilities

• Design, develop, and facilitate training related to technical, behavioral, and leadership skills.
• Manage a portfolio of curricula that brings TMD’s strategy to life.
• Conduct assessments to identify learning and development needs across the organization. Collaborate with HR Business Partners and business leaders to provide business unit support and address specific learning needs. Make content recommendations and provide consultation on training materials based on assessed needs.
• Support the continuous improvement of learning programs, including the onboarding content and process, by leveraging feedback, best practices, and innovative learning technologies to enhance employee engagement and retention.
• Coordinate quarterly manager networking sessions to build leadership skills and empower managers to host meaningful feedback conversations and drive performance and career growth.
• Contribute to the creation and deployment of leadership development programming across the enterprise.
• Work closely with Talent Management Specialist to host educational opportunities ensuring staff can fully optimize performance management and other HR software solutions.
• Optimize and manage the operations of our L&D programs, including needs analysis, resource allocation, delivery, communications, evaluation, reporting, content evolution, and vendor relationships.
• Design and deliver LinkedIn Learning monthly campaigns to promote learner engagement.
• Manage administrative tasks for learning platforms including user licenses, connecting with system representatives, and troubleshooting technical issues with end-users.
• Support career navigation and succession planning by implementing relevant learning pathways.
• Coordinate the continuing education (CE) process for any eligible development offerings. Ensure all requirements are met and files are competed and up to date. Complete and file all reports, as requested.
• Work closely with the Director of TMD to create the annual L&D plan for Central Office.
• Oversee the analysis of learner feedback and other data to promote continuous improvement of programs.
• Execute with strong project management skills, including monitoring work plans and managing against milestones, knowing what to prioritize and why, keeping key people informed, and escalating as needed.
• Contribute to additional HR and strategic initiatives as needed included, but not limited to employee recognition programs, employee engagement events, and wellness activities.

Qualifications

• Bachelor’s degree or certificate in human resources, business, adult education, instructional design, or related field.
• 5-7 years’ combined experience in HR, learning and development, and/or project management.
• Experience training on HR systems and processes.
• Proven experience in meeting facilitation for in-person, online, and hybrid meetings using platforms like Microsoft Teams and Zoom.
• Advanced skills in PowerPoint, Excel, SharePoint, and other MS platforms
• Basic LMS admin experience with SumTotal, Workday, or another system. Experience in platform migration a plus.
• Competent in principles of change management.
• Trainer/presenter capable of presenting to diverse audiences including senior leadership.

We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page 

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities. 

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