Shelter Program Manager

Description

Position: Shelter Program Manager

Reports To: Director of Programs & Impact

Classification: Full-Time Exempt

Salary Range: $64k-$72k DOE

About us:

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown

to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women,

transgender and nonbinary people, supportive housing for formerly chronically homeless

individuals with a disability, and a robust suite of wrap-around services including on-site

behavioral healthcare. The organization also provides community-based aftercare services for

clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the

trauma of homelessness and this is one way we differentiate ourselves from many other

homeless service providers. In addition to a shelter, we are a community that not only meets

people’s basic needs and provides access to housing resources, but we also provide clients with

a supportive community in a fully therapeutic environment so they can begin to heal from the

trauma of homelessness and are more successful in maintaining housing and stability once they

graduate from our programs. We are client-centered and strengths-based in our approach and

practice of harm-reduction and trauma-informed models of care in all our programs. Our

engagement with one another is rooted in our values of hospitality, integrity, collaboration,

transparency, accountability, respect, and dignity for each community member, including staff

and volunteers. Those who share these values, are passionate about working with people in

crisis, and ending homelessness may be a great addition to our diverse and talented team.

Job Description:

The Shelter Manager (SM) oversees all day-to-day operations of our 50-bed shelter, ensuring

that services are provided in alignment with the mission, vision, and values of TDP. This position

is required to regularly monitor staff performance, keep shelter at full capacity, ensure effective

operations of shelter facility and maintenance, and tracks and reports on program activities and

outcomes to all stakeholders.

Role Responsibilities:

•  Oversees the shelter assistant team, including three shift supervisors, including hiring, training, coaching, performance management.
• Supports shift supervisors in ongoing supervision of shelter assistant staff.
• Ensures services are provided in a trauma-informed manner and environment.
• Ensures safe, effective, and hygienic operations of the shelter.
• Oversees, updates, and communicates all shelter policies and procedures.
• Create and maintain staff schedules to meet the needs of shelter operations.
• Regularly track and evaluate program data, including use of HMIS.
• Oversee the shelter budget and expenses.
• Oversee shelter grievance and appeals policies and processes.
• Be on-call one week of each month.
• Provide ongoing training and professional development opportunities for staff.
• Represent TDP externally with a variety of community stakeholders.
• Facilitate weekly shelter supervision team meetings with shift supervisors.
• Oversee changes and updates to the shelter operations manual.
• Facilitate monthly shelter team meetings.
• Oversee partnerships with the Department of Corrections and Denver Sheriff's Department.
• Process bi-weekly payroll, ensuring the accuracy of timesheets.
• Participate in monthly leadership meetings and be a thought partner with other managers and directors on organizational policies, procedures, and initiatives.
• Attend weekly manager meetings and workshops with the Director of Programs and Impact.
•  Other duties as assigned.

Requirements

• Degree in relevant field (human services, social work, marketing/ communications,

human resources, finance, nonprofit management, etc. depending on role).

• At least 3 years of management and supervision experience.

• Lived experience relevant to, or shared identities, with those The Delores Project serve

including Indigenous people, communities of color, LGBTQIAI+ individuals, those with

disabilities, and transgender and nonbinary people.

• The desire to work as part of a team- to make decisions creatively and collaboratively

and to act in the best interest of one another and the organization.

• Lived or work experience with people who have been victims of trauma, those with

mental health challenges, substance use disorders, those with traumatic brain injuries,

and/ or disabilities.

• High emotional intelligence and self-awareness, commitment to assuming the best

intent of others.

• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction,

and crisis intervention.

• Ability to be non-judgmental of other people’s identities and life choices.

• An understanding of professional boundaries and how to model and maintain them with

colleagues and people with diverse needs and from diverse backgrounds.

• Ability to positively and professionally represent The Delores Project to a diversity of

stakeholders.

• Ability to speak Spanish or American Sign Language fluently.

• Good problem-solving, decision-making, and communication skills, and the ability to

take initiative and work independently.

• Ability to thrive in a dynamic and ever-changing work environment, ability to switch

priorities and gears as necessary.

• Willingness to engage in continuous learning and conversations around diversity, equity,

inclusion, justice, and belonging.

• Ability to pass a background check (TDP is a second-chance employer and encourages all

interested candidates to apply).

• Schedule flexibility based on the needs of the role/ team/ organization, including some

evening and weekend hours when necessary and the ability to attend quarterly all-staff

meetings on Saturday mornings

Additional Preferred Qualifications for direct-service staff:

• Understanding of client-centered, strengths-based, trauma-informed, and housing-first

models of service and care;

• Work or educational background in human service, social work, and/ or customer

service with diverse communities;

• Demonstrated ability to maintain accurate and timely documentation;

• Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation,

crisis management, and conflict resolution;

• Ability to juggle multiple priorities simultaneously;

• Ability to work with and support volunteers;

• Excellent interpersonal skills and ability to positively engage with staff, clients,

volunteers and donors in person and on the telephone.

Benefits:

The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, partial-paid parental leave, free RTD Eco pass, and an optional Simple IRA/Simple ROTH with a 3% employer match. 

Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings. 

Working Conditions:

Work is performed primarily in an office setting and requires sitting for extended periods. This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects.

The Delores Project is an equal opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latin individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply.

 All applications must be submitted by Tuesday, July 1st, 2025.