Supervisor, Operations

This position is responsible for oversight of client/customer operations. The incumbent will also serve as a resource to the management team through involvement in client implementations and performance expectations.

• Oversees and ensures performance measures are met by evaluating client and staff performance outcomes. These measures include but are not limited to oversight for staff scheduling, improving customer service levels, analyzing productivity and operational reports. Ensures objectives are met timely and accurately according to contractual and company requirements.
• Selects, develops, and manages employees to achieve individual, team, and organizational success. Ensures employee accountability through routine observation, performance measurement, and performance feedback. Fulfills the Telligen Management Philosophy that "Managers coach, engage, and support our people to achieve results".
• Works closely with management team members to ensure cost effective methods are in place and makes recommendations to leadership for changes to improve efficiencies and reduce costs through process changes and automation.
• Stays abreast of call center industry trends. Makes recommendations to leadership for improvements in meeting company strategic goals and objectives. 
• Performs miscellaneous duties as assigned.

• 10% local and overnight travel.

• Two year degree in management or business or related field and/or equivalent training and/or experience in a healthcare environment
• 3 years experience in a customer service, scheduling, or health care operations environment; demonstrated experience in a mentoring and supervisory type role
• positions working on specific contracts may require U.S. Citizenship.

• Analytical Thinking
• Judgment
• Directing Others
• Customer Service
• Planning/Organizing
• Oral/Written Communication
• Technical Expertise

• 2x a week

Commitment to Safety

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination).

Who We Are:

Telligen is one of the most respected population health management organizations in the country.  We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We’re on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. 

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We’re a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we’re all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away! 

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen!

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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers, and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.