Lead UX Product Designer – Emerging Experiences
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About Target
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.
About the team
The Emerging Experiences team focuses on future-forward guest experiences that are seamless, inspiring, and full of possibility. We imagine what’s next for Target’s digital and physical touchpoints—and bring those ideas to life through immersive, high-fidelity storytelling.
This team works across the ecosystem—collaborating with product, engineering, brand, stores, and enterprise strategy—to prototype the future and make it real. We're here to create clarity in complexity. At Target, design isn’t just how something works—it’s how it feels. It’s how we bring joy to everyday life, through moments of clarity, emotion, and care.
About the job
As a Lead UX Designer, you’ll help shape how millions of guests engage with Target—before, during, and beyond the transaction. You’ll use service design methods, guest insights, and experience frameworks to bring clarity to complex problems and design vision to moments that matter.
You’ll co-lead strategy sprints, map future-state journeys, create artifacts that align teams, and build the connective tissue between product, operations, and brand. You’ll move seamlessly between high-level strategy and hands-on design—working across teams to define experience direction and accelerate delivery.
Your work will help Target show up as one cohesive, compelling experience—across platforms, across journeys, across time.
Responsibilities
Define and lead multi-touchpoint guest experiences, leveraging service design methods like journey mapping, ecosystem modeling, co-creation, and service blueprinting
Partner with cross-functional peers to connect insights, experience strategy, and opportunity framing into actionable experience direction
Guide and facilitate design sprints for discovery, future visioning, and strategy activation
Create impactful design artifacts to align stakeholders and drive shared understanding—including maps, models, prototypes, and concept stories
Use qualitative and quantitative research to understand needs, define opportunity areas, and measure guest and business impact
Shape Target’s approach to service design by evolving tools, methods, and team practices
Design with an eye toward scale—creating systems and frameworks that drive consistency and clarity across the organization
Contribute to a strong design culture that values inclusion, experimentation, and outcome-driven thinking
Mentor junior designers, facilitate feedback, and raise the bar for design excellence
About you
7+ years of experience in UX, with a portfolio that demonstrates strategic depth and craft across journeys, systems, and teams
Advanced facilitation experience (workshops, sprints, or stakeholder alignment sessions)
Advanced knowledge of service design methods and tools (e.g., service blueprints, journey maps, co-creation frameworks)
Deep experience driving work through ambiguity—connecting long-term vision with short-term delivery
Proven ability to use insights and data to frame problems, prioritize opportunities, and tell compelling experience stories
Expertise in product design and prototyping tools (e.g., Figma), with strong fluency in visual and interaction design fundamentals
Strong collaboration and communication skills—especially when aligning across disciplines or influencing stakeholders at all levels
A growth mindset and a passion for improving experiences at scale—especially those that serve real human needs in complex environments
Highly relevant experience
Experience designing for omni-channel retail, service ecosystems, or operations-driven environments
Exposure to Enterprise UX or operations design
Experience integrating AI, automation, or emerging tech into service models
Portfolio guidance
Please include a portfolio that showcases:
End-to-end service design work (journey maps, blueprints, or experience models)
Strategic framing and stakeholder alignment (sprint facilitation, direction setting)
Tangible impact across guest experience, business value, or systems improvement
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_EAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected].Application deadline is : 06/29/2025
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To help all families discover the joy of everyday life.
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