Change Management Specialist - Multi / Bilingual (French / Spanish) - Remote US / Canada

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

The Change Management Lead is responsible for overseeing and driving the successful execution of change management strategies across an organization. The CM lead will be a part of the Consulting Services team. This role involves leading and coordinating the change management team, guiding senior leadership, and ensuring that large-scale changes are effectively implemented with minimal disruption. The Change Management Lead will design, manage, execute and evaluate the change process to ensure smooth transitions, maximize employee adoption, and achieve organizational objectives.

Key Responsibilities:

1. Leadership and Strategy Development
2. Change Management Planning and Execution
3. Stakeholder Management and Engagement
4. Communication and Training
5. Risk and Resistance Management
6. Measurement and Evaluation
7. Continuous Improvement
8. Team Development and Support

Qualifications:

• Bachelor’s degree in business, organizational development, human resources, or a related field.
• Master’s degree is highly desirable.
• Certification in Change Management preferred (e.g., Prosci, ACMP or equivalent)
• Proven experience (typically 5+ years) in change management, organizational development, or project management, with at least 2-3 years in a leadership role.
• Multi / Bi lingual - (English & French / Spanish)
• Extensive experience in leading large-scale organizational change initiatives
• Strong understanding of change management methodologies (e.g., Prosci, etc.) and their application in real-world scenarios.
• Excellent communication, leadership, and interpersonal skills with the ability to engage and influence stakeholders at all levels.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
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At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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