Senior Sales Operations Manager

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world

• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and team communication. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE 👩🏽‍💻👨‍💻

As a Senior Sales Operations Manager, you will serve as the operational engine of our Sales team — owning and optimizing systems, workflows, and analytics that power predictable growth. This is a high-impact IC role where you’ll partner closely with Sales, RevOps, MarketingOps, and Analytics to streamline processes, scale tools, and drive insight-driven decisions.

• Sales Funnel Operations:

  • Define and manage global standards for opportunity stages, pipeline hygiene, and qualification (e.g., MEDDIC)

  • Partner with sales leadership to accelerate deal progression and enforce CRM stage discipline

  • Improve forecast accuracy by ensuring timely, complete, and compliant data

• Quote-to-Close Process & Tooling:

  • Lead configuration and implementation of pricing and quoting workflows via Nue (CPQ)

  • Improve quote-to-close speed, compliance, and scalability

• Sales Systems & Tools:

  • Own Salesforce, Gong, Outreach, and Nue administration — governance, optimization, and adoption

  • Evaluate new tools, manage integrations, and lead cross-functional change management initiatives

• Analytics & Insights:

  • Build dashboards and reports that support pipeline visibility, forecasting, and rep performance

  • Partner with Analytics to ensure accurate and actionable sales insights for leadership

  • Drive data-driven strategy on capacity planning, quota setting, and territory design

• Process Optimization & Enablement:

  • Identify bottlenecks, test hypotheses, and roll out automation and process improvements

  • Equip the GTM team with tools and workflows that improve productivity and decision-making

SOUND LIKE YOU? 🙌

• Experience: You likely have 8+ years of Sales Operations experience in B2B SaaS, with 2+ years in a strategic operations or management-level role

• Investigative Problem Solving: You take a data-driven approach to uncovering the root causes behind performance issues, process breakdowns, or pipeline bottlenecks. You proactively analyze CRM data, rep behavior, and GTM workflows to connect the dots — and turn insights into tested, cross-functional solutions that drive measurable impact.

• Operational Rigor: You bring structure to chaos and build systems that scale. You design and document repeatable processes, enforce standards across teams, and proactively identify inefficiencies. You maintain high attention to detail across tools, workflows, and data to ensure consistency and quality execution.

• Tooling & Systems Fluency: You understand how sales tools connect and evaluate them with a critical eye. You have deep expertise in platforms like Salesforce, Outreach, Gong, and CPQ tools — and can troubleshoot issues, lead change management, and drive tool adoption and optimization.

• Forecasting & Data Literacy: You don't just report on numbers — you use them to influence decisions. You build forecast models, explain pipeline trends, and translate performance metrics into strategic insights that guide leadership and improve revenue predictability.

• Stakeholder Management: You speak both “sales” and “systems” fluently and are a trusted partner to cross-functional teams. You build strong relationships, navigate competing priorities with empathy and clarity, and communicate effectively with both technical and non-technical audiences.

• Change Enablement: You don’t just implement changes — you ensure they stick. You proactively communicate updates, design thoughtful rollout plans, and build training and documentation that drive adoption. You gather feedback and iterate to ensure lasting impact.

• Scenario Planning & Strategic Thinking: You think several steps ahead and anticipate what’s around the corner. You build models to assess the impact of headcount, quota, or territory shifts, help leadership evaluate trade-offs, and balance execution with long-term scalability.

• Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.

• Start-to-Finish Ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.

• Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.

• AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team.

SALARY INFO 💸

Our starting salaries for this role range from $136,000 - $165,000 The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

You might notice our salary ranges are quite broad - that's because our talented workforce is distributed across North and South America. We tailor our compensation to each location to make sure we're competitive in every market.

For team members outside of the US we employ and pay through an Employer of Record (EOR). We take a location-based pay approach and compensation for this role is dependent on several factors such as location, work experience, job-related skills, business needs, and market demands.

BENEFITS 🎁

We're open to hiring talented individuals anywhere in North or South America. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members globally.

Taking Care of Your Future 🙏

• Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)

• Mental health support with dedicated resources in each region

• Competitive retirement savings plans

• Life insurance and disability coverage tailored to regional standards

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year

• Regional holiday recognition: We encourage you to observe holidays in your local region

• Company-wide time off like designated Care Days and Winter Break

• Generous parental, caregiver, healthcare, and compassionate leave policies

Investing in Your Growth ✍️

• $3000 USD per year towards your professional development

• Free access to Calm and Aaptive (US/Canada)

• Allyship education program to help build your best self

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• MacBook Pro laptop for your work

• Standard setup with monitor, keyboard, and mouse/trackpad

• $1000 USD budget to make your workspace your own

• Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!

Curious about the details of our benefits specific to your region? Visit our Regional Benefits Guides for more information. While we've highlighted our core offerings across major locations, this isn't an exhaustive list. If you're in a region not specifically mentioned, please reach out—we're happy to provide you with detailed information about the benefits available in your area!

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.