VP, Global Customer Success
Skills
- Leadership in customer success
- Data analysis skills
- Operational excellence
- Strong communication skills
- Experience in SaaS customer lifecycle
Responsibilities
- Define and execute a comprehensive global customer success strategy
- Lead and mentor a global team of Customer Success Managers
- Develop and implement best practices for customer engagement
- Monitor and analyze customer success metrics
- Oversee and optimize the delivery of Production Services
- Partner with Rev Ops to refine Customer Success operations
- Lead customer onboarding and implementation processes
- Drive global renewals strategy and retention targets
- Ensure customers realize value from Vimeo's solutions
Education
- Bachelor's degree required
- Master's degree preferred
Benefits
- Paid time off
- Generous 401k match
- Commuter benefits
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Fertility reimbursement
- Group term life insurance
- Wellbeing resources
Average salary estimate
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