Head of Design, Corporate , VP

Who we are looking for

We seek an exceptional, visionary Head of Corporate UX/UI, US to lead our enterprise user experience organization and drive digital transformation across our financial services platforms in the US. You are a strategic design leader with a proven track record of building and scaling world-class UX/UI organizations within complex, regulated environments. You excel at translating business objectives into user-centered design strategies that deliver measurable impact across multiple product lines and business units. You are an influential executive who can champion design thinking at the highest levels of the organization while building strong partnerships across technology, product, and business stakeholders. You thrive in ambiguous, high-stakes environments and are passionate about creating exceptional user experiences that drive business growth and client satisfaction.

What you will be responsible for

As Head of Design, Corporate you will

• Drive design transformation strategy in the US: Define and execute the comprehensive UX/UI vision and strategy across all US corporate digital products and services, ensuring alignment with business objectives and regulatory requirements.
• Build and scale high-performing teams: Recruit, develop, and manage a team of 5-10 UX/UI professionals, including senior designers, UX researchers, UI Engineers, and design operations specialists across multiple locations.
• Drive executive stakeholder engagement: Present design strategies and initiatives to senior leadership, securing buy-in and resources for user experience investments.
• Establish design excellence standards: Support design systems, standards, and processes that ensure consistency and quality across all digital touchpoints while enabling scalable product development.
• Champion user-centered culture: Evangelize design thinking methodologies throughout the organization, training cross-functional teams, and establishing user research as a cornerstone of product development.
• Oversee end-to-end design operations: Manage complex, multi-year design initiatives from conception through implementation, coordinating with technology, product, compliance, and business teams.
• Measure and optimize design impact: Establish key performance indicators for user experience success, regularly assess the business impact of design initiatives, and continuously optimize based on data and user feedback.
• Navigate regulatory and compliance requirements: Ensure all design solutions meet stringent financial services regulations while maintaining exceptional user experiences.
• Foster innovation and emerging technologies: Lead exploration of cutting-edge design technologies including AI/ML integration, voice interfaces, and advanced data visualization techniques.
• Manage strategic vendor relationships: Oversee relationships with external design agencies, research firms, and technology partners to augment internal capabilities.

Education

• Degree in Design, Human-Computer Interaction (HCI), or related field preferred; Bachelor's degree in Design, Psychology, Computer Science, or equivalent experience required.

Experience

• 12+ years of progressive UX/UI leadership experience in enterprise software or financial services environments.
• 7+ years in senior management roles leading cross-functional design organizations of 10+ professionals.
• Proven track record of successful digital transformation initiatives in large, complex organizations.
• Demonstrated experience supporting design systems and operations at enterprise scale.
• Strong background in both B2B and B2C product design within regulated industries.

Skills

• Exceptional strategic thinking and business acumen with the ability to translate user needs into business value.
• Outstanding leadership and people management capabilities with experience building diverse, high-performing teams.
• Expert-level knowledge of design thinking methodologies, user research, and data-driven design practices.
• Deep understanding of modern design tools, technologies, and emerging trends in UX/UI.
• Superior communication and presentation skills with the ability to influence at all organizational levels.
• Strong analytical skills with experience using design metrics and KPIs to drive decision-making.
• Proven ability to manage complex, multi-stakeholder initiatives in matrixed organizations.

Additional optional requirements

• Financial services expertise: Solid understanding of banking, investment management, or institutional financial services products and user workflows.
• Digital transformation leadership: Proven experience leading organization-wide digital transformation initiatives and cultural change management.
• Advanced research capabilities: Experience establishing and scaling user research operations, including specialized research with institutional clients and high-net-worth individuals.
• Technology leadership: Understanding of modern development practices, API design, and technical architecture as it relates to user experience.
• Global experience: Experience managing distributed teams and designing for international markets with varying regulatory requirements.
• Accessibility expertise: Knowledge of inclusive design principles and accessibility compliance (WCAG, Section 508)

Please provide a link to your design portfolio (or attach a PDF) with any necessary passwords

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.