Director, Product Design

Director, Product Design  

We are looking for a UX / Design subject matter expert to lead a small team to solve our most complex product design challenges for the Design Hub within BNY. These Accelerator teams are set up to partner with different areas of the bank that have not historically worked with Design, on a project basis. The candidate would contribute to all the activities within product design including user research and testing, interaction design, and visual design. This role should have experience across these activities but should be an expert in at least one. Activities for this role include: 

• As subject matter expert, actively fine-tune your expertise in the field and regularly use professional concepts to resolve complex issues facing the team, and occasionally cross functional partners.  
• Determines methods and procedures on new assignments and may coordinate activities of others. 
• Comprehensive consultation to management and staff related to user research, usability testing, surveys, interviews, work studies, and heuristic evaluations. 
• Reviews documentation of research findings presented to product and development teams. 
• Defines and reviews new and modified user personas. 
• Participates and provides guidance in the creation of concepts, information architecture, user interface designs, wireframes, storyboards, prototypes, and specifications to meet project schedules. 
• Leads the implementation of visual styles that support platform branding to increase user effectiveness. 
• Consults on and interprets user feedback and insights to improve the user experience. 
• Serves as reviewer of usability activities and artifacts to ensure software applications meet customer expectations for use. 
• Provides UX expertise to the product definition and evaluation process utilizing multiple sources of information (field work, interviews, internet, intranet, market data/literature). 
• Acts as principal consult and leads the creation and updating of user interface and visual design guidelines and standards. 
• Advocates for user-centered design and the value of standardized design systems across the firm and facilities training for groups outside the UX team. 
• Ensures that the developed/revised product achieves the user's specified goals by establishing user-centered analysis, design, best practices, and standards. 
• Lead range of complex projects that dictate team success, with internal and cross-functional outcomes that requires in-depth analysis and evaluation of variable factors.  
• Builds strong relationships with people on their immediate team and across the company. Should know key stakeholders and peers to understand connection of their own work. Creates formal networks with key decision makers and cross-functional partners. 

To be successful in this role, we’re seeking the following: 

Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required; advanced degree preferred 12 + years of experience required; experience in the securities or financial services industry is a plus. 

 BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023