•  534196
•  PHOENIX
•  DEPT OF TRANSPORTATION
•  Full-time
•  Closing at: Jun 22 2025 - 23:55 MST

DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team

To learn more about the ADOT team CLICK HERE

Program Manager

Job Location:

Address: 6300-TRAFFIC MANAGEMENT ADMINISTRATION

2302 W. Durango St,

Phoenix, AZ 82009

Posting Details:

Salary: $ 77,770.89 - $ 87,770.89 

Anticipated Salary: $82,770.89

Grade: 23

Closing Date: June 22, 2025

Job Summary:

The position entails effective management of the Arizona Travelers Information Website (AZ511) program, ensuring its seamless operation and provision of accurate, valuable information to the motoring public. Responsibilities include maintaining the AZ511 system's currency, overseeing event data entry, and facilitating advancements and updates to align features, functions, and technologies with evolving standards. Collaboration with diverse stakeholders, including governmental agencies, transportation departments, and vendors, is paramount to enhance program efficacy and relevance. Additionally, the role extends to serving as a Spillman Flex Application Administrator Assistant within the Transportation Systems Management and Operations Division (TSMO). This position provides crucial support to the system administrator, aiding in smooth operations and software optimization. Responsibilities encompass producing detailed audit reports and TSMO data analysis, conducting password resets, scheduling training sessions, and offering first-level technical support for Spillman Flex. Active involvement in system upgrades/updates and troubleshooting technology-related issues relevant to the TSMO Division is integral.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

As the overseer of the AZ511 program, responsibilities span the spectrum of intra-divisional programs, emphasizing efficiency optimization and conflict

mitigation. This encompasses day-to-day operations, with a focus on traveler information dissemination. Additionally, leveraging Spillman Flex, tasks

include crafting analytical reports to optimize resource deployment, generating audits, analyzing TSMO data for error identification and correction within the Traffic Operations Center and Incident Response Unit. System configuration and software setup align with agency needs.

Establishing performance metrics and criteria allows for effective management assessment and improvement identification within the AZ511

program. Documentation maintenance, including user guides and troubleshooting resources, ensures operational efficiency and information accessibility

within the Spillman Flex system. transferring files utilizing ADOT’s current platform, Google Drive, managing user accounts, permissions, and access

levels within the Spillman Flex system to ensure appropriate access to sensitive information.

Continuous innovation drives the Arizona Travelers Information Program, strategically aligned with state transportation objectives. Staying abreast of

technological advancements, initiatives respond to evolving traveler and transportation ecosystem needs.

Providing comprehensive training resources extends to personnel, emergency responders, and stakeholders, ensuring proficiency in Spillman Flex

applications. Coordination of training activities, including proficiency sessions and ongoing technical support, enhances system utilization.

Evaluating and implementing new technologies enhances traveler information delivery, maintaining Spillman Flex functionality through updates and

feature launches. Code table maintenance and updates are performed to align with Quality Assurance Manager directives.

Serving as the AZ511 program liaison, collaboration with ADOT public information representatives ensures effective representation in media interviews

and public engagements.

Knowledge, Skills & Abilities (KSAs):

KNOWLEDGE:

• Systems and programs in and around assignment, their purposes, and variations in form, structure, and content.
• Principal concepts and current practices of State Government and Government management, including legislative and administrative processes.
• Procurement Laws, processes and procedures.
• Travelers Information System (AZ511).
• Classroom training methods.
• Knowledge of Google Workspace and Tableau.
• Knowledge of law enforcement records management practices, including ACJIS rules and regulations, computer hardware and software, and networking.
• Understanding of VPN remote access technologies, relational database structure, basic SQL scripting, and relational data joining logic.
• Advanced knowledge of Microsoft Excel and Google Sheets, including equation building.
• Knowledge of Spillman Flex Computer Aided Dispatch (CAD) and Records Management System (RMS).
• Operational analysis and decision-making techniques.
• Knowledge of current law enforcement practices and procedures.

SKILLS

• Skill in Work Management and Work Leadership.
• Skill in Written and oral communications.
• Skill in interviewing and eliciting information in support of program objectives.
• Skill in conducting research and extracting, compiling, analyzing, evaluating, synthesizing, and presenting information.
• Interpersonal relationships, as applied to contacts at all levels within the department.
• Skill in effective communication with internal/external customers.
• Skill in Project Management.
• Skilled in written and verbal communication, including written reports and standard work documents, data analysis and evaluation, and computer and network troubleshooting.
• Skills in researching, gathering, organizing, analyzing data, and drawing logical conclusions.
• Skilled in metadata analysis such as Tableau and other analytics software's.
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
• Skill in problem solving skills.

ABILITY

• Ability to adapt their communication style to communicate to an audience with timing and forum considerations when collaborating with internal/and external customers.
• Ability to anticipate trends and needs before they overtake a program.
• Ability to set priorities and work independently.
• Ability to manage multiple customer requests at a time and appropriately prioritize requests, remain professional in stressful situations, and follow verbal and written instructions.
• Ability to exercise sound judgment in safeguarding/disseminating confidential or sensitive information.
• Ability to perform detailed work with a high degree of accuracy.
• Ability to interpret complex information; plan, organize, coordinate, and prioritize multiple tasks and projects.
• Ability to troubleshoot user issues and communicate instructions to customers via telephone and email.
• Ability to analyze data and interpret statistical information.
• Adhere to the rules, policies, procedures, and statutes.

Pre-Employment Requirements:

Current AZ Drivers License required.

ACJIS Certification is required and authorized through the Arizona Department of Public Safety.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave

• Vacation with 10 paid holidays per year

• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

• Health and dental insurance

• Retirement plan

• Life insurance and long-term disability insurance

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [email protected] or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3.

Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.