Mentor Program Manager

Description

Are you a people person who thrives on making connections and facilitating relationships? Are you innovative? Do you want the opportunity to expand and innovate an established program and watch it succeed? The State Bar is looking for a Mentor Program Manager. The mentor program matches newer or less experienced legal professionals with mentors who can help them succeed and grow. In this hand-on role, you will play a crucial part in shaping the careers of the next generation of lawyers. We need someone who is comfortable with public speaking, is organized and detail oriented, and who is innovative to manage and expand the Bar’s program. If this sounds like you, read on. 

To hear more about our mission, please visit https://www.youtube.com/watch?v=DTd_T8s6BNw 

Benefits of working at the State Bar of Arizona include:

• 100% employer paid medical, dental, and vision insurance (employee only)
• $900 HSA funding provided by employer for individuals ($2,000 for families)
• Generous paid vacation and sick time
• 10 paid holidays per year + 2 additional floating holidays
• 8 hours of paid volunteer hours per year
• Eight weeks paid parental leave
• 401(k) with employer match
• Public Service Loan Forgiveness (PSLF)
• Quarterly wellness reimbursement for gym membership
• A community of friendly and collaborative co-workers

Full Job Description

Under the supervision the Lawyer Assistance Programs Director, will manage the State Bar of Arizona’s Mentor Program including the year-long program, providing mentees access to mentors to develop or learn the practical skills, seasoned judgment, and sensitivity to professionalism values necessary to practice law in a competent manner. Explores and implements opportunities to provide mentoring in a variety of formats; creates and manages those formats or programs as needed and administers the matching process and monitoring of participants. It is a hands-on position. Responsibilities include program development and planning, relationship facilitation, and participant recruitment services to mentors, mentees, and partner organizations. The role will also involve supporting initiatives that require program management, event coordination, and engagement with diverse stakeholders to enhance the Bar’s services and leadership development offerings. Ensure alignment with State Bar strategic plan and goals. 

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

• Establish and maintain cooperative relationships with the courts, law firms, government law offices, local and affinity bar associations, individual lawyers, and other legal community stakeholders that serve either as sources of referral or resources for the Mentor Program.
• Work with LAP Director and Communications staff to promote the Mentor Program and encourage law firms, government law offices, local bar associations, individual lawyers, judges, government lawyers, in-house lawyers, and non-profit agency lawyers to participate in the program for the benefit of the legal community, the courts and the public.
• Provide recommendations on mentor processes, guidelines, orientation and training materials for the Mentor Program. This includes creating, modifying and maintaining all requisite forms, agreements and online resources of the Mentor Program.
• Work with other State Bar departments to expand and provide mentor services as needed; create process by which prospective mentors are screened for disciplinary history. May solicit or provide mentors for members involved in diversion, probation or reinstatement proceedings through the Lawyer Regulation Office.
• With LAP Director and PMA, develop communication pieces that appeal to a wide variety of audiences regarding mentoring. Work with Member Services marketing manager to create and implement effective marketing plan.
• Collaborate with staff supporting the Bar Leadership Institute (BLI), a program that enhances young lawyers’ legal and leadership skills, to provide administrative support for events, materials preparation, and participant communication, ensuring smooth coordination of the program’s operations.
• Work with LAP Director, PMA and Chief Member Services Officer to develop new methods to educate the membership about the SBA, Mentor Program and to secure mentors and mentees.
• Recruit, select, and assist in the training of lawyer volunteers to serve as mentors and mentees. Network with affinity bars for recruitment, marketing and input on mentor programs.
• Manage ongoing monitoring and evaluation of the effectiveness of the program including collection of metrics and make recommendations accordingly to keep program aligned with Bar’s strategic plan and goals.
• Oversee mentor acknowledgement and recognition process.
• May be required to speak publicly and provide leadership in the legal community as it relates to lawyer mentoring and professional development.
• Provide input on creation and manage Mentor Program budget and control expenses effectively.
• Responsible for collecting and collating metrics to evaluate efforts, measure success, alignment with strategic plan, goals and related activities.
• Serve as staff liaison to mentor advisory working group volunteers as needed or assigned. by providing expertise and assistance.
• Assist in, or coordinate the design, production and distribution of all Mentor Program materials such as direct mail letters, brochures, group solicitations and proposals.
• Prepare general correspondence, memos, charts, tables, presentations, reports etc. Proofread copy for spelling, grammar, and layout making appropriate changes. Responsible for accuracy and clarity of final copy. Update and maintain files.
• Develop and maintain current knowledge of services available to members through the State Bar of Arizona. Work with other Member Services team members to explore additional services based on member’s needs.
• Performs all other duties, as assigned.

Requirements

Education and/or Experience Required

BA or equivalent college degree required. Minimum five (5) years in a responsible administrative position. Previous legal, paralegal or professional association experience preferred. Previous marketing and public speaking experience preferred.

Skills and Abilities

• Performs all duties in compliance with internal procedures and external regulations. Is responsible for bringing compliance issues to the attention of management.
• Excellent written and oral communication skills with internal and external contacts at all levels. Ability to articulate case for encouraging interest (in Mentor Program) to law firms, volunteers, and the general public, and prepare professional written communications.
• Knowledge of industry best practices and standards in professionalism, civility and lawyer education.
• Knowledge of principles, practices, and techniques related to the ability to plan and carry out effective engagement strategies, intercultural communication, conflict management, systems thinking, collaborative decision making, consensus building, and meeting facilitation.
• Ability to create and prepare reports and correspondence with the ability to conform writing to prescribed style format.
• Ability to effectively present information in one-on-one situations (e.g., callers) in a professional and friendly manner. Must have excellent customer-service skills.
• Analytical ability is required in order to gather and summarize data for reports.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position requires demonstrated poise, tact and diplomacy.
• Strong attention to detail and well organized to manage competing deadlines.
• Ability to handle changing priorities in a fast-paced environment.
• Must be both team oriented and have the ability to work independently.
• Ability to exercise sound judgment and demonstrate initiative.

Model the behaviors expected of all SBA employees by:

• Cultivating a positive work environment.
• Prioritizing and setting manageable goals.
• Being efficient with time at work.
• Communicating effectively with management, staff, members, clients, visitors, and the public.
• Being flexible and taking criticism constructively.
• Maintaining the highest ethical standards.

Computer Skills

Windows environment with Microsoft365, to include formatting and production of word processing documents, presentations, emails and calendars, spreadsheets, and reports. Prior experience in using databases. Ability to use tools for video conferencing, as needed.

Certificates, Licenses, Registrations:

Required: Position may require travel within the State; thus, reliable transportation is required. If using personal vehicle, must ensure have appropriate driver’s license and insurance coverage.

Other

Regular attendance is required. Additional hours including weekends may be required on a regular basis to fulfill duties of position. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves up to 30 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Specific auditory abilities include ability to accurately hear information provided by telephone and ability to work in setting with ambient noise. Work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. It also requires regular use of computer keyboard and monitor. There is extensive repetitive motion in using hands/wrists.

Work Environment:

This position primarily works in an indoor office environment. There is an opportunity to work remotely on occasion.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.