Training Manager

Description

Reporting to the Director of Training and Development, the Field Training Manager is responsible for implementation, assessment, reporting, supporting, and troubleshooting all store hourly employee training and development programs. Supporting the new store opening process takes priority over all other responsibilities and becomes the primary focus when a new store is launched.

About Us

Starbird is a Bay Area born company and the nation’s first super-premium fast-food concept. Starbird is blazing trails in the fast-food industry by challenging industry conventions and serving feel good crispy chicken. While on a relentless pursuit of deliciousness, Starbird creates food people can feel good about eating. All the food is fresh, scratch-made, created with trustworthy ingredients and served by passionate team members. Starbird makes accessing their five-star flavor easy with an omni-channel technology experience and seamless online and in-store ordering. Starbird’s hospitality mission is to create a positive, memorable experience and connection with every single guest. Our service standards match our food, super-premium. We are growing rapidly, and we’ll be adding additional locations in both the Bay Area and Southern California this year. To help fuel this growth, we are looking for amazing people who have the passion for the work we do here and to join our movement.

Our Culture

Our team members are the lifeblood of our organization. We select team members that exhibit our company values and have a positive attitude and disposition. We believe in promoting from within our organization and helping our employees to build their skills. To encourage self-growth within our organization, Starbird provides an educational enrichment program and a language learning program for all our employees. Whereas many companies give generously to worthy community-focused organizations, we focus our philanthropic efforts on the development and futures of all our beloved team members.

Requirements

Duties and Responsibilities

• Support new store opening process from the pre-planning stages through the post-opening support period
• Manage Certified Trainer Program
• Assist with keeping all store operations training materials up to date
• Subject Matter Expert (SME) for all operational procedures in restaurants including prep and cooking procedures, food safety guidelines, shift management process, guest experience steps of services, speed & accuracy of service; POS operations; supporting software including skill development software (LMS); inventory management tools; labor and scheduling tools; guest feedback; guest reward applications; etc
• Assist with Certified Training Store Program
• Supports company rollouts of new product and service launches, LTO’s, etc
• Regularly provides feedback on training effectiveness and makes recommendations for improvement of program delivery
• Assist with New Manager Training Program
• Assist with Career Path Program
• At the request of and under the direction of District Managers, assist with the following:

1. Audit restaurant line checks
2. Audit restaurant prep lists and order guides – par review
3. Support improvement of persistent negative guest review feedback
4. Analyze all health inspections & work with GM’s on corrective action plan if needed
5. Perform build re-certifications with all Leads, Supervisors, RMs, and GM’s
6. Work with culinary team and ops on all LTO’s
7. Perform routine QA assessments as directed

Qualifications

• English/Spanish bilingual required
• High School Diploma; Associates degree or higher desirable
• 3-5 years of experience as a Quick Serve Restaurant Manager, General Manager, or equivalent
• Strong understanding of Food Safety Management
• Proven experience as a trainer or operations manager responsible for the training of others
• Ability to work a variety of scheduled hours including nights, weekends, holidays, and must be able to travel and lodge away from home for up to 3 weeks at a time
• Competent with Google Suite and Microsoft Office applications
• Comfort and competence with specialized computer-based applications and systems such as LMS, ATS, CRM, etc. highly desirable
• Understanding of instructional design and adult learning theory a plus
• Ability to speak in public forums and facilitate training sessions to various audiences.
• Ability to work independently
• Able to stand 8 hours at a time
• Ability to bend, stoop and lift up to 50 lbs.
• Must possess valid driver’s license, proof of insurance, and access to reliable vehicle that can reliably support regional travel on a regular basis

Competencies

• Dealing with ambiguity
• Interpersonal savvy
• Motivating others
• Planning and organizational skills
• Presentation skills
• Priority setting
• Problem solving
• Analytical skills
• Process management
• Time management
• Written communication
• Self-Starter
• Sense of Urgency
• Excellent verbal communication
• Resourcefulness