Enterprise Customer Success Representative

Description

Solutionreach is hiring an Enterprise Customer Success Representative. This role is physically located in Lehi, Utah at our corporate headquarters and works a hybrid schedule: 3 days from home, 2 days in-office. 

This role will be responsible for delivering revolutionary customer service to groups while increasing customer retention and customer loyalty. This role ensures client concerns are resolved quickly and completely.

Requirements

What will I need to thrive in this role?

• Minimum 1 year experience in customer support.
• Strong technical background.
• Excellent written and verbal communication skills.
• Proven organizational skills.
• Demonstrable negotiating skills to deal with difficult/upset clients.
• Ability to build personal relationships and develop an atmosphere of trust.
• Strong attention to detail.
• Being self-motivated and a self-starter.
• Ability to prioritize and multitask.
• Ability to execute strategic initiatives with precision and purpose.

 What does high performance look like?

• You embody our Credo: Team Members First, Communicate Clearly, Fearlessly Lead and Evolve, Bring Our Best Selves. 
• You explode with a “Customer Are Important” attitude and customer satisfaction is important to you.
• You respond promptly to all issues from Corporate and from individual offices. 
• Your new customer groups are activated within the timeline established in SOW. 
• You deliver value by educating and empowering clients on the use of SR. 
• You are self-directed and self-motivated. 

What is my potential for career growth?

This role will have opportunities to move up in the company with a planned level progression process that will allow you to move through levels at your own pace and learning. How soon it happens is completely up to you and how hard you go after it. The team members who advance quickly are coachable. They do what it takes to get the job done and don’t give up easily. Literally no job is beneath them.

What is the team like?

You will work very closely with the SR Account team, including Customer Success Representatives, Technical Account Managers, and Account Executives. We’re a variety of personalities with a common goal of doing whatever we can for our customers. Your leader takes the time to know and understand your needs to ensure you and your team are always improving and never stagnant. This is a collaborative group where your input and ideas are not only welcomed but encouraged. 

Sounds great. What else do I need to know? 

• Fast Evolution: Solutionreach evolves quickly and constantly to succeed as a business. This means sometimes we switch gears halfway through a project, solve problems with minimal information, and roll with punches.
• Big Goals: We have a mission to transform healthcare, and you impact that directly. We demand high execution and strong results. You work smart and get it done.
• Non-stop Learning: We care about personal development and have a culture of feedback, so your manager or team may have to tell you things that are difficult to hear and vice versa. 
• Differences: The last thing we want is to hire people who are just like us. This means you will work with others that you may not immediately click with or sometimes disagree with. That's not a bad thing. Be curious and compassionate. Be willing to change your mind. That's belonging in its true form: celebrating and finding genuine value in our differences. 

What is the selection process? 

• A phone call with the Manager of Talent Acquisition
• A virtual MS Teams interview with the Hiring Manager 
• A virtual MS Teams interview with the Department Director

Solutionreach, Inc. is an equal opportunity employer and E-Verify participant. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.