Senior Client Success Manager
Senior Client Success Manager
📍 Remote (US Time Zones Preferred) | 💼 Full-Time
Own relationships. Maximize client value. Drive retention.
We're hiring a Senior Client Success Manager to lead key post-sale relationships and ensure long-term client satisfaction. In this role, you’ll be the trusted advisor guiding enterprise accounts through onboarding, product adoption, and ongoing strategic growth. If you’re passionate about building client trust and delivering tangible value through AI-powered solutions, this is for you.
What You’ll Do:
Oversee the entire client journey from onboarding through renewal
Act as the primary point of contact for strategic, high-value accounts
Conduct quarterly business reviews and ongoing health check-ins
Translate client goals into actionable plans using our AI-driven platform
Collaborate with product teams to advocate for user needs
Identify and address churn risks while supporting retention metrics
What You Bring:
3–5+ years in customer success or strategic account management
Experience working with complex B2B clients across multiple departments
Strong communication, relationship-building, and troubleshooting skills
Familiarity with SaaS platforms, ideally AI or automation tools
Working knowledge of tools like HubSpot, Slack, or Airtable
Why You’ll Love It:
Impactful, high-ownership role in a fast-growing AI company
100% remote team and flexible work environment
A mission-driven team that values learning, outcomes, and collaboration
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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