General Manager 2 - Valet Services

Role Overview

No need to go far to change the world – one patient at a time!

Sodexo is seeking a General Manager 2 - Valet Services for Parkview Health System located in Fort Wayne, IN.  The ideal leader should have guest services experience, strong communication skills and ability to oversee quality assurance for multiple service lines including valet, shuttle, and concierge.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

What You'll Do

• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge services;
• Support a diverse and inclusive workforce.

• collaborate with interdisciplinary teams to enhance the patient experience;
• have oversight of daily valet, shuttle, and concierge operations;
• achieve company and client financial targets and goals;
• develop and maintain client and customer relationships;
• motivate, coach, mentor and develop frontline (hourly) staff;
• ensure Sodexo standards are met to include compliance with company physical safety programs.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• experience with vendor and contract management;
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
• strong hospitality or customer service experience.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years         Minimum Functional Experience  - 2 years