Director of Business Systems (Merchandising & Supply Chain)

SKIMS is a solutions-oriented brand creating the future of underwear, shapewear, and loungewear. We are disrupting the industry with our game-changing product and culturally driven creative.

Position Summary

We are seeking a dynamic Director of Business Systems, Merchandising & Supply Chain Systems to lead the strategy, development, and delivery of key systems that power our Merchandising and Supply Chain operations.

This leader will own the end-to-end systems roadmap, serve as the integration expert across PLM, Planning, OMS, Fulfillment and Logistics systems, and drive feature enhancements to enable scalable, efficient retail operations.

You will partner closely with business leaders across Merchandising, Planning, Buying, and Operations to translate business needs into technology solutions.

Key Responsibilities

Systems Strategy & Roadmap

·       Define and own the roadmap for all Merchandising, Planning, OMS and Inventory systems aligned to business goals.

·       Drive feature enhancements, optimizations, and automation across core platforms (OMS, ERP, Planning, PLM, 3PL integrations).

Integration Leadership

·       Develop and maintain integration flows across Ecommerce, OMS, ERP, 3PLs, PLM, and Planning Software.

·       Manage and optimize data flows for orders, purchase orders, receipts, transfers, shipments, adjustments, and inventory updates

·       Ensure system uptime, integration performance, and data reliability

·       Develop and maintain integration frameworks and data flows across these systems.

Business Partnership & Process Enablement

·       Partner with Merchandising, Planning, and Operations leaders to understand business processes and identify opportunities for tech-enabled improvements.

·       Serve as a trusted advisor to drive process standardization, best practices, and system adoption.

·       Translate evolving business requirements into actionable product/system enhancements.

Program & Project Execution

·       Lead cross-functional projects and implementations — from enhancements to net new system deployments.

·       Manage vendor relationships and SOWs (where applicable).

·       Develop and maintain KPIs and success metrics for system performance and adoption.

Support & Continuous Improvement

·       Oversee day-to-day support model for core systems — triage issues, manage releases, and ensure system stability.

·       Develop a continuous improvement process — proactively identifying areas for optimization and automation.

·       Provide training and enablement to business users.

Requirements

·       8+ years experience in Merchandising, Order Management, Inventory, or Supply Chain systems leadership in a retail environment.

·       Hands-on experience with integration platforms (e.g., Celigo, Boomi) and cloud-based infrastructure (e.g., AWS)

·       Familiarity with OMS platforms, particularly Teamwork Commerce or similar systems

·       Strong understanding of ERP systems, preferably Netsuite

·       Experience in leading cross-functional technology projects and managing vendors.

·       Understanding of inventory flows, 3PL operations, and virtual location management

·       Excellent stakeholder management and cross-functional leadership skills.

·       Familiarity with Django-based tools is a plus

·       Exposure to wholesale system requirements such as drop ship, EDI, and retailer compliance

·       Basic SQL skills and experience with API-based architecture

·       Working knowledge of SDLC, change management, and system mapping practices

·       Comfortable working in a lean team — hands-on and strategic.

Benefits and Culture

·       100% Company Paid Healthcare (medical, dental, vision) 

·       Kind Body Fertility Benefits   

·       401(k) savings plan with up to 4% match 

·       Unlimited PTO  

·       Full Access to LinkedIn learning 

·       Employee Discounts  

Perks (HQ Location)

·       Free weekly catered lunch at HQ – M/W/Th  

·       Dog-Friendly office  

·       Free Swag Giveaways  

·       Annual Holiday Party  

·       Annual Summer Party  

·       Invitations to pop-ups and other company events  

·       Complimentary daily office snacks and beverages 

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.