Carrier Manager

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

We are looking for a Carrier Manager to take ownership of key components within Shippo’s global carrier network. This role focuses on managing performance, maintaining strong carrier relationships, and contributing to internal processes that ensure a high-quality shipping experience for merchants. As an individual contributor, you will operate with increasing independence, own your own carrier relationships as well as manage larger carriers as part of a team. You will contribute to high value projects, and influence cross-functional outcomes.

You will collaborate closely with internal teams—Product, Engineering, Support, and Sales—as well as external carrier partners to resolve issues, improve performance, and align on evolving priorities. Your work will directly contribute to the success of broader team OKRs and business objectives.

• Own the day-to-day relationship with a portfolio of domestic and/or international carriers, ensuring service quality and issue resolution.

• Take ownership of key carrier initiatives, such as performance monitoring, compliance reviews, or issue triage workflows.

• Identify and track carrier KPIs, surfacing trends or performance gaps, and proactively driving improvements.

• Communicate effectively with both technical and non-technical stakeholders to resolve carrier-facing issues.

• Maintain accurate documentation for integrations, issue-handling workflows, and operating procedures.

• Participate in or lead straightforward carrier projects (e.g., Carrier QBRs, Partner introductions, New product scoping ).

• Act as a liaison between internal teams and carrier partners, helping to translate strategic priorities into actionable tasks.

• Collaborate cross-functionally to ensure ongoing platform compatibility and alignment with the merchant experience.

• 3–5 years of experience in partner management, partner success, or account management roles, preferably in logistics, e-commerce, or SaaS.

• Strong organizational skills, with the ability to manage multiple projects and competing priorities independently.

• Proactive problem-solver who considers root causes, gathers input from various sources, and drives complex issues to resolution.

• Familiarity with API documentation and moderate technical fluency to support technical discussions or troubleshoot partner-reported issues.

• Clear communicator who contributes relevant information to facilitate decision-making and cross-functional alignment.

• Strong customer-first mindset, with an understanding of both carrier and merchant priorities.

• Proven ability to build rapport and work effectively across teams and with external partners.

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working 
• One week-long company wide winter shutdown 
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $88k to a max $119k annual salary. We tend to anchor our pay in the middle of this range ($103k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

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We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.