Sr Mgr, UI Engineering Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Show off your skills, UI/UX that solves customer issues
• Engaging with IT application product owners at a strategic level
• Collaborating with our experience organization to stay aligned on product direction
• Close alignment with our Customer Liaison team who conduct customer research and feedback
• Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
• Coordinating and integrating the work of fellow designers for a seamless and unified experience
• Planning and executing usability testing to validate design

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• In using AI Productivity tools such as Windsurf, Cursor, Etc
• 7+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
• Ability to understand and distill complex problems into elegant, informed solutions
• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
• Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
• Relentless pursuit of experience perfection working in an iterative and agile development environment
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
• High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision
• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Bonus Points:

• Experience mentoring designers or leading design teams
• Experience defining or working with a robust design system
• Experience working in enterprise software
• Experience facilitating design thinking workshops
• Experience working with global collaborators across time zones

JV20

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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