Senior Technical Writer

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years.  With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management. 

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you. 

Position Summary:

Technical Writers here at Semperis are primarily responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions. Our writers are self-motivated, willing to take on new challenges, and adaptive to a fast-paced, rapid development environment where advanced communication skills and positive team collaboration are essential.

Responsibilities:

• Write, review, and maintain technical product documentation for multiple products.

• Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.

• Develop and maintain a strong understanding of products and customer usage.

• Ensure usability of documentation by verifying a document’s content against the actual product.

• Adhere to technical documentation standards.

• Identify contradictions, technical omissions, and inaccuracies in documentation.

• Conduct and participate in technical reviews of documentation to ensure consistent quality of the documentation set.

• Contribute to setting standards and development procedures for technical product documentation.

• Collaborate with peers to improve documentation development process to increase efficiency and quality of product documentation.

• Review, edit, and proofread materials.

• Train and lead less experienced writers.

Required Qualifications:

• 10+ years of technical writing experience documenting software applications.

• Excellent writing and editing skills; strong organization skills.

• Has an inquiring mind with meticulous attention to detail.

• Ability to comprehend and explain complex content.

• Ability to formulate questions that focus on documentation omissions, inconsistencies, and inadequacies

• Ability to juggle multiple tasks, tight deadlines, and surprises with ease.

• Ability to use creativity in the preparation of documents while remaining compliant with company standards.

• Demonstrates strong computer skills and proficiency in help authoring, online documentation publishing, and desktop publishing tools.

• Demonstrates strong understanding and use of agile software development methodologies and source control systems.

• Ability to work independently with limited supervision.

• Excellent oral communication, presentation, and conflict-resolution skills.

• Experience adhering to a style guide when writing documentation.

• Experience writing using a topic-based authoring style.

• Ability to work with and communicate effectively with a team of developers and SMEs located around the world.

• Ability to effectively train, lead, and guide less experienced writers.

• Experience documenting multiple products simultaneously. 

Preferred Qualifications:

In addition to the required qualifications listed above, preferred candidates have the following qualifications:

• Undergraduate degree or equivalent experience with an emphasis in English, Technical Communication, or Information Management.

• Proficiency in topic-based authoring; ability to take individual topics and create comprehensive product guides.

• Proficiency in using help authoring and desktop publishing tools, such as MadCap Flare, MadCap Central/Flare Online, Adobe Acrobat Pro, Word.

• Experience working with source control systems, such as Git.

• Experience writing content for rapid deployment (SaaS releases)

• Knowledge of accessibility requirements

• Experience writing API documentation

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Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. 

 Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.