Logistics Operation Planning Manager (EM7003)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Logistic Operation Planning Manager will be responsible for overseeing all logistics operations at the customer’s plant in Dalton, GA, covering the entire process including customer service, material procurement, transportation management, and finished goods shipment. The role also involves identifying and implementing improvements to enhance logistics efficiency and optimize the overall supply chain.

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

Manage Customer Communication

• Serve as the primary point of contact for customer inquiries related to logistics.
• Respond promptly to customer issues or complaints and coordinate with internal teams to resolve them.
• Ensure clear documentation and communication flow between the customer and internal operations team.

Develop Material Procurement and Inbound Logistics Plans

• Create procurement schedules aligned with production needs and inventory levels.
• Coordinate inbound shipment timelines with suppliers and carriers to ensure on-time delivery.
• Work closely with the PIC of customers to track order confirmations, delivery accuracy, and lead times.
• Optimize inbound freight modes and schedules for cost and efficiency.

Oversee Transportation Operations

• Manage third-party carriers and freight partners to meet service, cost, and compliance expectations.
• Review and analyze transportation routes, mode selections, and transit times.
• Implement strategies to reduce freight costs through carrier negotiations, consolidation, or route improvements.

Manage Finished Goods Shipments and External Logistics Collaboration

• Plan and execute outbound shipment schedules based on customer demand and warehouse readiness.
• Coordinate with external 3PLs or freight forwarders for timely and accurate delivery.
• Monitor inventory transfer processes to regional warehouses or direct customer locations.
• Validate shipping documentation (BOLs, packing lists, customs forms) for completeness and accuracy.

Supervise On-Site Logistics Operations

• Oversee daily warehouse and material handling activities including receiving, put-away, picking, and shipping.
• Ensure standard operating procedures (SOPs) are followed for inventory accuracy and product handling.
• Lead shift supervisors, forklift operators, and warehouse clerks to meet operational goals.
• Resolve bottlenecks and breakdowns in the logistics workflow proactively.

Drive Logistics Process Improvements

• Identify inefficiencies in existing logistics workflows and propose data-driven solutions.
• Collaborate with IT and systems teams to optimize WMS/TMS functionalities and integrations.
• Standardize reporting and documentation to increase operational transparency and consistency.

Monitor and Report Key Logistics KPIs

• Define and track critical metrics (e.g., on-time delivery rate, transportation cost per unit, dock-to-stock time).
• Generate weekly/monthly performance dashboards for management review.
• Conduct root cause analysis on performance gaps and implement corrective action plans.
• Benchmark performance against industry standards and drive continuous improvement.

Support Logistics Consulting for Customer

• Provide operational insights and data for strategic planning and logistics optimization projects.
• Participate in cross-functional initiatives involving supply chain, production, and IT departments.
• Recommend logistics technology upgrades and automation opportunities.
• Assist in new project rollouts (e.g., facility expansions, WMS upgrades, supplier transitions).

• Bachelor’s Degree or higher required in a business-related field
• 8+ years of experience in international freight forwarding, Warehouse operations with Supply Chain Knowledge and/or relevant logistics sales experience required
• 5+ years of Managerial experience in a warehouse or distribution center.
• Strong analytical and data evaluation skills with experience in system troubleshooting, process automation, and operational improvements.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) for data analysis, reporting, and documentation.
• Experience working with logistics systems, particularly WMS and TMS.
• Excellent communication and leadership skills to train and support cross-functional teams.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of warehouse processes, inventory management, and logistics operations.
• Understanding of regulatory compliance and system security protocols.
• Require to work on site: 310 Nexus Dr., Dalton, GA 30721 (Onsite)

Preferred Skills:

• Bilingual in Korean and English
• Proficiency in PowerPoint and Excel
• Strong problem-solving and troubleshooting abilities in WMS/TMS operations
• Experience with other logistics systems beyond WMS/TMS

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.